UX Researcher
Fuse · Jakarta Selatan, ID
Sekilas tentang pekerjaan ini
Fuse mencari UX Researcher untuk meneliti perilaku dan kebutuhan pelanggan serta membantu meningkatkan produk dan pengalaman pengguna. Posisi ini berlokasi di Jakarta Selatan dan ditujukan bagi kandidat dengan pengalaman 1–3 tahun di UX Research atau bidang terkait.
Tugas utama
- Melakukan riset produk dan pelanggan melalui wawancara, survei, observasi, serta pengujian.
- Menganalisis pola perilaku pengguna dan metrik produk dengan data kuantitatif.
- Mengidentifikasi kebutuhan, motivasi, kendala, dan peluang sepanjang perjalanan pelanggan.
- Mendukung tim Product dalam memvalidasi ide dan mengevaluasi pengalaman pengguna.
- Menerjemahkan temuan riset menjadi rekomendasi bersama tim lintas fungsi.
Kualifikasi utama
- Pengalaman 1–3 tahun di UX Research atau bidang terkait.
- Gelar sarjana di bidang terkait, seperti Psychology, Statistic, atau Sociology.
- Pengalaman melakukan riset produk/pengguna dan pemahaman kuat tentang perilaku manusia.
- Komunikasi, rasa ingin tahu, dan kemampuan analitis yang kuat.
- Nyaman melakukan riset lapangan dan berinteraksi langsung dengan pelanggan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Fuse.
Deskripsi pekerjaan
About the Role
We are looking for a UX Researcher to help us understand both how customers interact with our products and why they behave the way they do.
You will work closely with Product, Business, Marketing, and Design teams to conduct research, identify user needs and product opportunities, and uncover the behavioral and psychological factors behind customer decisions. Your insights will help improve our products, customer experience, and business initiatives.
What You’ll Do
- Conduct product and customer research through interviews, surveys, observations, usability testing, concept testing, and field research.
- Leverage UX measurement tools and quantitative data analytics to track, measure, and evaluate user behavioral patterns and product metrics.
- Understand user needs, behaviors, motivations, attitudes, and decision-making, and identify pain points and opportunities across the customer journey.
- Support Product teams in validating product ideas, understanding user problems, evaluating user experiences, and identifying opportunities for product improvement.
- Apply psychological and psychometric methods to better understand customer characteristics, behavioral patterns, and decision-making.
- Work closely with Product, Business, Marketing, Design, and Ground teams to translate research findings into actionable insights and recommendations.
What We’re Looking For
- 1-3 years of experience in UX Research, User Research, Behavioral Research, Consumer Insights, Psychology Research, or related fields.
- Bachelor's degree in Psychology, Statistic, Sociology, Communication, Marketing, Market research or related field.
- Experience conducting product/user research and strong understanding of human behavior and psychology.
- Strong communication, curiosity, analytical thinking, and ability to turn research into actionable insights.
- Familiarity with psychometric methods and behavioral research is preferred.
- Comfortable conducting field research, interacting directly with customers, and working with ground teams.