Telemarketing Borrower Team Leader
Cermati · Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Cermati mencari Telemarketing Borrower Team Leader untuk mengarahkan dan memantau tim telesales, meningkatkan kinerja penjualan, serta menyusun laporan pendapatan. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman minimal 1 tahun sebagai Telesales Leader.
Tugas utama
- Mendistribusikan database kepada Telesales Officer dan mengarahkan metode penjualan.
- Memantau kinerja perwakilan telesales serta kualitas panggilan dan komunikasi pelanggan.
- Melatih dan membimbing tim untuk meningkatkan perolehan prospek dan penutupan penjualan.
- Memotivasi perwakilan melalui penetapan target, pertemuan, dan rekomendasi insentif.
- Menyusun laporan bulanan, termasuk pelacakan dan proyeksi pendapatan.
Kualifikasi utama
- Pengalaman minimal 1 tahun sebagai Telesales Leader.
- Berpengalaman merekrut dan mengembangkan tim telesales.
- Berpengalaman mengoordinasikan proyek dan kampanye lintas tim.
- Memiliki kemampuan analitis, menelaah data, dan menghasilkan analisis bermakna.
- Memahami operasional call center skala menengah hingga besar di fintech atau bank.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers Leads and monitors activities of Telesales Representatives to ensure effective performance. Support sales team and monitor the quality of phone calls and Customer communications. Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business. Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Min 1 years of Telesales Leader Experience Experience hiring and developing a telesales team. Experience coordinating projects & campaigns across teams. Ability to multitask and execute in a fast-paced, team-oriented environment Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis Strong problem solving skills and ability identify root causes Working knowledge of medium-large operations in fintech or bank call center