Technology Solution Staff (Batam, Makassar)
SMN Group · Batam, Batam, Kepulauan Riau, Indonesia; Ruko Urip Sumoharjo, Makassar, Sulawesi Selatan, Indonesia
Sekilas tentang pekerjaan ini
SMN Group mencari Technology Solution Staff untuk penempatan di Batam atau Makassar, yang bertugas mengoordinasikan layanan dan solusi teknis bagi klien. Posisi ini terbuka bagi kandidat dengan pengalaman 1–3 tahun di bidang yang sama maupun fresh graduate.
Tugas utama
- Mengoordinasikan layanan dan solusi dengan klien sesuai kebutuhan bisnis dan teknis.
- Memastikan kualitas dan efektivitas perencanaan teknis atau solusi.
- Mengomunikasikan dan mendokumentasikan solusi kepada klien dan calon klien.
- Menangani masalah layanan dari awal hingga akhir untuk menjaga kepuasan klien.
- Menyusun laporan kinerja mingguan dan bulanan beserta analisis rekomendasi.
Kualifikasi utama
- Minimal S1 Teknik Telekomunikasi.
- Pengalaman 1–3 tahun di bidang yang sama; fresh graduate dipersilakan melamar.
- Memiliki kemampuan berpikir analitis dan teliti.
- Memiliki kemampuan komunikasi yang baik.
- Fasih berbahasa Inggris lisan dan tulisan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs SMN Group.
Deskripsi pekerjaan
About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: | | | Placement: Makassar | Batam What You Will Do: Coordinate with client with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements. Ensure the overall quality and effectiveness of technical planning/solution Communicating and documenting the solutions to be implemented to clients and potential clients.
Provide the best service from end to end including resolve any issues and/or problems within the coverage area as a part of services to maintain a good level of customer satisfaction. Collaborate with other business units to identify and find new opportunities in improving company performance and ability to serve clients Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.
Provide weekly and monthly performance report accurately and provide recommendation analysis in order to ensure the target are achieved. What You Will Need: Min. 1 – 3 Years in the same field, but fresh graduate are welcome to apply Min. Bachelor Degree with Telecommunication Engineering major Strong analytical thinking & detail oriented person Have an initiative attitude and ability to work independently to meet tight deadlines.
Self-motivated person and flexible to manage multiple request Good communication skill Fluent in English both oral and spoken What We Offer: You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia. You will be part of a fast-growing team that continuously strives to deliver client satisfaction. Competitive benefits and exceptional career experience. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.