Technical Support Officer
Cermati · Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Technical Support Officer di Cermati memberikan dukungan kepada pengguna dan menangani masalah aplikasi maupun sistem. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat berpengalaman minimal satu tahun; fresh graduate dengan pengalaman magang juga dipertimbangkan.
Tugas utama
- Memberikan dukungan teknis terkait masalah aplikasi dan sistem.
- Mendiagnosis dan menyelesaikan masalah teknis secara tepat waktu.
- Menangani permintaan pengguna dan insiden melalui sistem tiket atau email layanan pelanggan.
- Mendokumentasikan proses pemecahan masalah dan penyelesaian insiden.
- Meneruskan masalah teknis kompleks ke tim IT atau departemen terkait.
Kualifikasi utama
- S1 Teknologi Informasi atau bidang terkait.
- Pengalaman minimal 1 tahun; fresh graduate dengan pengalaman magang juga dipertimbangkan.
- Terbiasa menggunakan Windows; pengetahuan Linux menjadi nilai tambah.
- Memiliki kemampuan komunikasi dan pemecahan masalah yang kuat.
- Terampil menggunakan Excel atau Google Sheets serta membaca query database dan data log.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Provide technical support and assistance to users regarding application and system issues. Troubleshoot and resolve technical problems in a timely and effective manner. Handle user requests and technical incidents received through ticketing systems or customer service email. Document troubleshooting processes, solutions, and incident resolutions. Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.
Bachelor's degree in Information Technology or a related field. Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued Familiar with Windows operating systems; knowledge of Linux is an advantage. Strong communication and problem-solving skills. Ability to work independently as well as in a team.
Willing to handle technical issues and provide customer service support. Experienced & skilled in Excel / Google Sheets processing. Disciplined and results-oriented in achieving quality & speedy execution. Skilled in Data base query and can read the log system data.
Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.
Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.