Supply Chain Management & Customer Service Lead
MSD · Jakarta - Jakarta (Menara Astra)
Sekilas tentang pekerjaan ini
MSD mencari Supply Chain Management & Customer Service Lead untuk memimpin perencanaan rantai pasok, operasi komersial, dan proses IBP/S&OP, dengan pengawasan langsung atas tiga personel. Posisi ini ditujukan bagi kandidat dengan pengalaman lebih dari tujuh tahun dan berlokasi di Menara Astra, Jakarta; pengaturan kerja hybrid.
Tugas utama
- Memimpin peramalan bulanan dan meninjau akurasi proyeksi penjualan.
- Memimpin tinjauan S&OP lintas fungsi setiap bulan.
- Mengelola mitra 3PL, biaya pengiriman, dan alur gudang.
- Mengoptimalkan persediaan, stok pengaman, dan siklus produk.
- Mengawasi proses pesanan, alokasi inventaris, dan pemenuhan pelanggan.
Kualifikasi utama
- Pengalaman lebih dari 7 tahun di perencanaan rantai pasok dan operasi komersial atau S&OP.
- Sarjana bidang supply chain management, Logistik, Teknik, atau Administrasi Bisnis.
- Mahir menggunakan ERP dan perangkat BI seperti SAP, Power BI, atau Tableau.
- Berpengalaman membangun proses S&OP atau IBP formal.
- Sertifikasi APICS / ASCM (CSCP atau CPIM), atau Lean Six Sigma Green/Black Belt.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs MSD.
Deskripsi pekerjaan
Job Description
This role should not operate as a back-office logistics coordinator; it must function as the cross-functional owner of the Integrated Business Planning (IBP / S&OP) cadence, possessing operational authority to validate sales projections and tying compensation directly to forecast accuracy (MAPE) and on-time fulfillment (OTIF).
Role Profile & Organizational Scope
Reporting Line
-Managing Director
Team Size
-Direct oversight of 3 personnel (Demand Planning, Logistics, Order Fulfillment)
Primary Mission
Align commercial demand with operational capacity to drive cost efficiency and achieve >85% forecast precision
Functional Pillar
Strategic Priority
Primary Accountabilities
-Demand Planning & Forecast Accuracy
Volatility reduction
-Design and lead the monthly consensus forecasting process using statistical baseline models combined with commercial pipeline inputs. Enforce accountability on sales variance.
-Commercial Operations Alignment
-Commercial enablement
-Partner with Sales and Marketing to model promotional lifts, establish minimum order quantities (MOQs), and manage customer service-level expectations to prevent stock-outs.
-Supply Chain Efficiency & Logistics
-Cost-to-serve reduction
-Direct third-party logistics (3PL) partners, optimize carrier freight spend, streamline warehouse throughput, and systematically lower end-to-end landed costs.
-Integrated Business Planning (S&OP)
Enterprise visibility
-Chair monthly cross-functional S&OP reviews reconciling commercial projections, inventory levels, production constraints, and financial budget targets.
-Inventory & Working Capital Optimization
Calculate and continuously tune safety stock parameters, manage product lifecycles (NPI through SKU rationalization), and minimize obsolete inventory write-offs.
-Channel & Distributor Operations
Channel pipeline transparency
-Implement distributor management protocols to track sell-in versus actual sell-out data. Eliminate channel stuffing at quarter-end and audit distributor holding days to maintain accurate market demand signals.
-Sales Enablement & Pipeline Cadence
Pipeline velocity & conversion
-Own CRM hygiene and lead-to-order workflow enforcement. Partner with Sales Directors during weekly pipeline reviews to pressure-test deal stages, close probabilities, and delivery timelines against supply capacity.
-Revenue Allocation & Order Prioritization
-Strategic customer retention
Design and enforce commercial rationing rules during supply-constrained periods. Allocate inventory based on strategic customer tiers, net customer margin contribution, and contractual service agreements.
-Order-to-Cash (O2C) Optimization
-Frictionless customer fulfillment
Streamline commercial handoffs between sales contract execution, customer credit approvals, order booking, and warehouse fulfillment to eliminate billing disputes and order cycle delays.
Competency Area
Mandatory Requirements
Preferred Differentiators
Professional Track Record
- >7 years combining supply chain planning with commercial operations or S&OP leadership
- Prior mid-market leadership experience executing rapid inventory or systems turnarounds
- Process Governance
- Proven background instituting formal S&OP or IBP workflows from early-stage to maturity
- Direct experience transitioning planning from fragmented spreadsheets to automated workflows
- Systems & Analytics
- Expert proficiency in ERP environments (e.g., SAP, NetSuite, Dynamics 365) and BI suites (Power BI, Tableau)
- Working knowledge of advanced demand planning software or statistical forecasting engines
Credentials & Education
- Bachelor’s degree in supply chain management, Logistics, Engineering, or Business Administration
- APICS / ASCM certification (CSCP or CPIM) or Lean Six Sigma Green/Black Belt
Commercial Acumen
- Demonstrated ability to challenge sales assumptions constructively using empirical order history
- Experience managing inventory across multi-warehouse or hybrid direct-to-customer/B2B models
Required Skills
Adaptability, Analytical Thinking, APICS CPIM, Budgeting, Change Control Management, Data Analysis, Demand Forecasting, Detail-Oriented, Inventory Management, Logistics Management, Order Management, Personal Initiative, Production Scheduling, Supply Chain Operations, Vendor Management
Preferred Skills
Current Employees apply HERE
Current Contingent Workers apply HERE
Job Description
This role should not operate as a back-office logistics coordinator; it must function as the cross-functional owner of the Integrated Business Planning (IBP / S&OP) cadence, possessing operational authority to validate sales projections and tying compensation directly to forecast accuracy (MAPE) and on-time fulfillment (OTIF).
Role Profile & Organizational Scope
Reporting Line
-Managing Director
Team Size
-Direct oversight of 3 personnel (Demand Planning, Logistics, Order Fulfillment)
Primary Mission
Align commercial demand with operational capacity to drive cost efficiency and achieve >85% forecast precision
Functional Pillar
Strategic Priority
Primary Accountabilities
-Demand Planning & Forecast Accuracy
Volatility reduction
-Design and lead the monthly consensus forecasting process using statistical baseline models combined with commercial pipeline inputs. Enforce accountability on sales variance.
-Commercial Operations Alignment
-Commercial enablement
-Partner with Sales and Marketing to model promotional lifts, establish minimum order quantities (MOQs), and manage customer service-level expectations to prevent stock-outs.
-Supply Chain Efficiency & Logistics
-Cost-to-serve reduction
-Direct third-party logistics (3PL) partners, optimize carrier freight spend, streamline warehouse throughput, and systematically lower end-to-end landed costs.
-Integrated Business Planning (S&OP)
Enterprise visibility
-Chair monthly cross-functional S&OP reviews reconciling commercial projections, inventory levels, production constraints, and financial budget targets.
-Inventory & Working Capital Optimization
Calculate and continuously tune safety stock parameters, manage product lifecycles (NPI through SKU rationalization), and minimize obsolete inventory write-offs.
-Channel & Distributor Operations
Channel pipeline transparency
-Implement distributor management protocols to track sell-in versus actual sell-out data. Eliminate channel stuffing at quarter-end and audit distributor holding days to maintain accurate market demand signals.
-Sales Enablement & Pipeline Cadence
Pipeline velocity & conversion
-Own CRM hygiene and lead-to-order workflow enforcement. Partner with Sales Directors during weekly pipeline reviews to pressure-test deal stages, close probabilities, and delivery timelines against supply capacity.
-Revenue Allocation & Order Prioritization
-Strategic customer retention
Design and enforce commercial rationing rules during supply-constrained periods. Allocate inventory based on strategic customer tiers, net customer margin contribution, and contractual service agreements.
-Order-to-Cash (O2C) Optimization
-Frictionless customer fulfillment
Streamline commercial handoffs between sales contract execution, customer credit approvals, order booking, and warehouse fulfillment to eliminate billing disputes and order cycle delays.
Competency Area
Mandatory Requirements
Preferred Differentiators
Professional Track Record
- >7 years combining supply chain planning with commercial operations or S&OP leadership
- Prior mid-market leadership experience executing rapid inventory or systems turnarounds
- Process Governance
- Proven background instituting formal S&OP or IBP workflows from early-stage to maturity
- Direct experience transitioning planning from fragmented spreadsheets to automated workflows
- Systems & Analytics
- Expert proficiency in ERP environments (e.g., SAP, NetSuite, Dynamics 365) and BI suites (Power BI, Tableau)
- Working knowledge of advanced demand planning software or statistical forecasting engines
Credentials & Education
- Bachelor’s degree in supply chain management, Logistics, Engineering, or Business Administration
- APICS / ASCM certification (CSCP or CPIM) or Lean Six Sigma Green/Black Belt
Commercial Acumen
- Demonstrated ability to challenge sales assumptions constructively using empirical order history
- Experience managing inventory across multi-warehouse or hybrid direct-to-customer/B2B models
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Flexible Work Arrangements
Hybrid
Job Posting End Date
11/18/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.