Student Services Staff
BINUS University · Jakarta
Sekilas tentang pekerjaan ini
Student Services Staff di BINUS University bertugas mendukung layanan dokumen, proses Student Services Center, dan penanganan pertanyaan pemangku kepentingan. Posisi ini berlokasi di Jakarta dan terbuka bagi lulusan minimal D3 atau mahasiswa semester 6 tanpa pengalaman kerja.
Tugas utama
- Menerima, menyiapkan, dan mendistribusikan dokumen mahasiswa
- Memeriksa kelengkapan dokumen dan memperbarui catatan transaksi
- Menangani pertanyaan, permintaan, dan keluhan pemangku kepentingan
- Mengunggah pengumuman ke LMS dan mendukung proses Student Services Center
- Menyusun laporan serta mengusulkan perbaikan proses layanan
Kualifikasi utama
- Minimal Diploma Degree (D3) atau mahasiswa semester 6
- Tidak memerlukan pengalaman kerja
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs BINUS University.
Deskripsi pekerjaan
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Student Document Services
- Receive and prepare all necessary documents that needed for the student services process
- Distribute student documents (e.g. study leave, graduation documents, etc.)
- Receive and check document completeness from internship project and final project (soft cover & hard cover)
- Maintain and update records of customer transactions
Student Services Center Process Support
- Prepare all student documents before distribution process (e.g., Student Guide Book, letter request, etc.)
- Upload various announcement to LMS
- Receive and process students letter request regarding related documents
- Check the completeness of documents in Student Services Center
Stakeholder Inquires Respond
- Respond promptly to students/other stakeholders’ inquiries through CRM, email, phone or send it directly to related parties
- Oversee all inquiries using CRM
- Follow up and direct various unresolved inquiries to related parties
- Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Maintain and update record details of inquiries, comments, and complaints
- Maintain and update record details of actions taken
- Manage related administration
- Communicate and coordinate with internal departments
Management Support Activities
- Provide Report to direct Supervisor
- Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
- Perform activities related to Quality Management System
- Perform additional tasks related to key responsibilities as required by Direct Supervisor
Education Requirement
- Minimum Diploma Degree (D3) or University Student (6th Semester)
Work Exposure/ Experience
- No working experience
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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