Staff IT Infrastructure and Support
Sunday · Jakarta, ID
Sekilas tentang pekerjaan ini
Sunday mencari Staff IT Infrastructure and Support untuk memantau dan memelihara infrastruktur IT, jaringan, keamanan, serta memberikan dukungan kepada pengguna. Posisi di Jakarta ini ditujukan bagi kandidat dengan pengalaman 3–5 tahun.
Tugas utama
- Memantau infrastruktur dan komponen keamanan setiap hari.
- Memberikan dukungan IT kepada pengguna dan mengelola akses serta keamanan endpoint.
- Memelihara jaringan, menangani insiden, dan mengawasi SLA vendor.
- Menjalankan proyek IT serta mengelola aset dan dokumentasinya.
Kualifikasi utama
- Gelar sarjana Ilmu Komputer atau Teknologi Informasi.
- Pengalaman kerja 3–5 tahun.
- Menguasai networking, termasuk TCP/IP, routing, switching, firewall, VPN, dan Wi-Fi.
- Berpengalaman menggunakan perangkat pemantauan jaringan dan keamanan serta perangkat jaringan.
- Mengenal Windows Server, Active Directory, infrastruktur cloud, dan Google Workspace/Microsoft 365.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Sunday.
Deskripsi pekerjaan
Job Description and Requirements
As
Staff IT Infrastructure and Support
, each day, you'll be...
Perform daily monitoring of all infrastructure and security components to ensure system stability, availability, and early detection of issues.
Deliver end-user IT support including core application, manage endpoint security and user access, and support the IT Manager on security compliance, audits, OJK regulations, and backup/DR/BCP activities.
Maintain network infrastructure (routers, switches, firewalls, access points, VPN, and ISP links) for optimal performance, security, and availability, including incident escalation and RCA, routine maintenance and backups, vendor SLA oversight, and network documentation.
Execute IT projects assigned by the Head of Department or IT Manager, ensuring timely delivery in line with defined scope and quality standards.
Control IT asset check-in/check-out and maintain related asset documentation, reporting regularly to the IT Manager and Head of Department.
Education level
Bachelor's degree in Computer Science, Information Technology
Experience
3–5 Years
Other requirements
- Strong knowledge of networking (TCP/IP, routing, switching, firewall, VPN, Wi-Fi)
- Experience with network and security monitoring tools (e.g., PRTG, Zabbix, SIEM)
- Hands-on experience with network devices (e.g., Cisco, MikroTik, Fortinet, Sophos)
- Familiar with Windows Server, Active Directory, cloud infrastructure, and Google Workspace/Microsoft 365
- Experience handling IT projects and end-user support
- CCNA, MTCNA, or equivalent certification is a plus
- Good problem-solving, communication, and teamwork skills
- Willing to work on-call or outside office hours when required
- Has experience in IT asset management
- Has experience in the insurance or financial services industry is a plus