Service Delivery Coordinator - Internship
Packet Systems Indonesia (Logicalis) · Jakarta - PSI
Sekilas tentang pekerjaan ini
Service Delivery Coordinator - Internship di Packet Systems Indonesia (Logicalis) mendukung operasional layanan IT dan koordinasi tim, dengan peluang berkembang menuju peran Service Delivery Manager. Posisi ini ditujukan bagi kandidat berlatar pendidikan STEM, Bisnis, atau bidang terkait, dan berlokasi di Jakarta.
Tugas utama
- Mendukung operasional dan koordinasi layanan sehari-hari
- Memastikan deliverables sesuai kontrak pelanggan diserahkan tepat waktu
- Berkoordinasi dengan tim internal dan eksternal
- Menyiapkan laporan kinerja layanan dan dokumentasi
- Mendukung tata kelola layanan dan penanganan eskalasi di bawah arahan SDM
Kualifikasi utama
- Sarjana STEM, Bisnis, atau bidang terkait
- Pemahaman dasar tentang layanan IT atau managed services
- Keterampilan komunikasi, koordinasi, dan pelaporan yang baik
- Pola pikir berkembang; terbiasa menggunakan Microsoft Word dan Excel
- Pengalaman 0–5 tahun di service delivery, operasi IT, atau dukungan pelanggan diutamakan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Packet Systems Indonesia (Logicalis).
Deskripsi pekerjaan
About Us
Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia's most trusted ICT systems integrators headquartered in Jakarta — delivering secure, scalable, and mission-critical technology solutions across networking, cybersecurity, cloud, and managed services.
As part of Logicalis Asia Pacific — the Architects of Change™ — PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories.
At PSI, you'll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You'll grow through large-scale, business-critical projects spanning planning, design, deployment, and managed services — with real responsibility from day one. And you'll thrive in a people-first culture built on knowledge-sharing, continuous learning, and investment in your career.
We are proud to be a Great Place to Work® Certified™ organisation — a recognition that reflects the environment we've built together.
Indonesia's digital transformation is accelerating. Be one of the Architects of Change who leads it.
Job Purpose
Deliver IT services in line with agreed SLAs and customer expectations. This role is designed as a development position for candidates who aspire to grow into a Service Delivery Manager role.
Key Responsibilities
- Support day-to-day service delivery operations and coordination
- Submit deliverables as stated in Customer’s contract in time
- Coordinate with internal & external teams
- Prepare service performance reports and documentation
- Support service governance and escalation handling under SDM guidance
Qualifications & Experience
Required
- Bachelor’s degree in STEM (Science, Technology, Engineering, IT, Mathematics), Business, or related field
- Candidates without an IT background will be provided with structured onboarding and service delivery training
- Basic understanding of IT services / managed services
- Good communication, coordination, and reporting skills
Preferred
- 0–5 years of experience in service delivery, IT operations, or customer support
- Having knowledge with ITIL in ITSM concepts (certification is an advantage)
- Experience with ticketing systems and reporting tools is advantage
Competencies
- Have a growth mindset is a must
- Familiar with Office Apps (Ms. Word & Excel)
- Organized, detail-oriented, and proactive
- Able to adapt quickly to new tasks and environments
Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Privacy Policy
At PSI, we are committed to creating a diverse and inclusive workplace where everyone can thrive.