Sales Team Lead, SPX Express
Shopee Indonesia · Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Sales Team Lead, SPX Express di Shopee Indonesia memimpin tim Sales Agents untuk mengakuisisi dan mempertahankan seller serta menangani operasional terkait. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat berpengalaman minimal 3 tahun di bidang terkait.
Tugas utama
- Memimpin hingga 12 Sales Agents untuk mengakuisisi dan mempertahankan seller utama.
- Memantau kinerja individu dan tim berdasarkan metrik utama.
- Memberikan umpan balik, panduan karier, dan coaching melalui pertemuan 1-on-1.
- Menilai proses tim dan menerapkan peluang perbaikan.
- Menangani eskalasi masalah seller terkait sistem, pesanan, dan operasional logistik.
Kualifikasi utama
- Gelar sarjana; latar belakang 3PL/logistik lebih disukai.
- Pengalaman minimal 3 tahun di Client Acquisition, Sales, atau Seller Management di perusahaan logistik.
- Kemampuan komunikasi lisan dan tulisan yang kuat.
- Terbukti mampu memimpin tim mencapai KPI.
- Memahami sistem CRM dan praktik terbaik; mahir Microsoft Office.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Shopee Indonesia.
Deskripsi pekerjaan
- Lead a team of up to 12 Sales Agents, driving the acquisitions and retention of key sellers. Fostering a culture that is both competitive and collaborative.
- Monitor individual and team performance against key metrics, including seller acquisitions, retention rates, and service levels.
- Conduct regular 1-on-1s to provide actionable feedback, career guidance, and performance coaching to ensure continuous team growth.
- Assess current team processes and procedures, identify opportunities for improvement, and implement them
- Act as the first point of escalation for complex seller issues related to systems, order management, and logistics operations
Requirements
- Bachelor's degree, preferably from 3PL/Logistics background
- 3+ years of experience in Client Acquisition, Sales or Seller Management in logistics companies
- Strong oral and written communication skills
- Proven ability to lead a team in achieving KPI
- Excellent leadership skills
- Results-oriented with strong analytical skills
- Able to work under pressure in a fast paced company
- Dependable with high sense of ownership
- Deep understanding of CRM systems and best practices
- Proficient in Microsoft Office
Lowongan ini diambil dari situs karier resmi Shopee Indonesia. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.