Driver Training & Engagement - ShopeeFood
Shopee Indonesia · Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Shopee Indonesia mencari Driver Operations - ShopeeFood di Jakarta untuk mengelola pembelajaran, pelatihan, komunikasi, dan peluncuran inisiatif bagi driver. Posisi ini ditujukan bagi kandidat dengan pengalaman 2–3 tahun di bidang terkait.
Tugas utama
- Mengelola platform Driver LMS dan memperbarui materi pembelajaran.
- Mengembangkan kurikulum dan materi pelatihan proses BAU driver.
- Menyelenggarakan Josbinar live sessions dan mengelola buletin driver nasional.
- Menyusun jadwal inisiatif Driver Operations di seluruh wilayah.
- Berkoordinasi dengan stakeholder untuk memantau peluncuran produk dan inisiatif lintas wilayah.
Kualifikasi utama
- Pengalaman 2–3 tahun di bidang terkait yang disebutkan.
- Memahami engagement driver dan komunitas driver.
- Mampu menganalisis, memecahkan masalah, dan mengidentifikasi akar masalah.
- Komunikasi kuat untuk engagement dan pelatihan driver daring maupun luring.
- Kemampuan baik menggunakan Excel/Google Sheets/Google Slides dan membuat laporan data.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Shopee Indonesia.
Deskripsi pekerjaan
- Driver LMS Management: Maintain and update the Driver LMS platform to ensure learning materials are accessible and up to date.
- Driver Training Development: Develop training curricula and materials to support drivers in understanding Business-as-Usual (BAU) processes.
- Josbinar Live Sessions: Organize and conduct Josbinar live video sessions to communicate current initiatives, product updates, and relevant operational information to drivers.
- Regional Initiative Planning: Establish schedules and timelines for Driver Operations initiatives across all regions.
- Driver Bulletin Management: Maintain and publish nationwide driver bulletins to communicate important Driver Operations updates and announcements.
- Engagement Material Development: Coordinate and develop driver engagement materials to support product launches and new initiative rollouts.
- Stakeholder Coordination and Rollout Monitoring: Collaborate with relevant stakeholders to monitor implementation progress and ensure products and new initiatives are launched and operated smoothly across all regions.
Requirements
- 2 - 3 years of experience in social media monitoring, driver behavior, customer experience, operations, incident management, community management, or a related role.
- Strong understanding of driver engagement and driver communities
- Strong analytical and problem-solving skills, with the ability to identify root causes from limited or fragmented information.
- Strong communication to do driver engagement and training for offline and online
- Detail-oriented and able to work under pressure and respond quickly to time-sensitive issues.
- Good proficiency in Excel/Google Sheets/ Google Slides and data reporting.
Lowongan ini diambil dari situs karier resmi Shopee Indonesia. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.