Sales Operation Circle Lead (Dept. Head)
Amar Bank · Jakarta
Sekilas tentang pekerjaan ini
Sales Operation Circle Lead (Dept. Head) di Amar Bank memastikan operasional sales berjalan efektif, terstruktur, patuh, dan skalabel melalui pengelolaan tata kelola, proses, tim, sistem, data, serta kinerja. Posisi di Jakarta ini ditujukan bagi kandidat berpengalaman 5–7 tahun di bidang terkait.
Tugas utama
- Menyusun dan menegakkan SOP, alur kerja, serta kontrol sales.
- Memantau kinerja dan pengeluaran kanal offline maupun online.
- Mengelola perencanaan tenaga kerja, rekrutmen, onboarding, dan pelatihan.
- Mengatur distribusi lead, pemanfaatan, dan atribusi penjualan.
- Menjaga mutu proses, integritas data, insentif, dan pelaporan.
Kualifikasi utama
- Minimal S1, diutamakan bidang Bisnis, Manajemen, Keuangan, atau terkait.
- Pengalaman 5–7 tahun di Sales Operations, Sales Management, BPM, atau Sales Governance.
- Memiliki rekam jejak memimpin tim.
- Pengalaman di sektor Banking, Fintech, atau Consumer Lending.
- Menguasai stakeholder management, analisis, pemecahan masalah, dan kolaborasi lintas fungsi.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Amar Bank.
Deskripsi pekerjaan
The Sales Operation Circle Lead (Dept. Head) is responsible for ensuring that all sales operational activities run effectively, in a structured manner, compliant, and scalable. This is achieved by strengthening Sales Governance, Sales Processes, People Operations, System & Data Management, as well as tracking overall sales performance.
Responsibilities
- Manpower & Training Support: Drive manpower planning, hiring/onboarding/offboarding execution, training delivery, and training material development.
- Sales Governance & SOPs: Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with corporate governance standards.
- Sales Performance & Cost Control: Monitor offline and online channel performance and expenditures against established targets and cost guardrails.
- Sales Operations & Enablement: Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics & Business teams, alongside supporting offline sales operational needs.
- Quality Control: Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans.
- System & Process Management: Serve as the primary Point of Contact (PIC) for system requirements, Business Requirement Documents (BRDs), User Acceptance Testing (UAT), workflow automation, and process improvement initiatives.
- Data, Incentives & Reporting: Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting to serve as the organization's Single Source of Truth.
Requirements
- Education: Minimum Bachelor’s degree (S1), preferably in Business, Management, Finance, Industrial Engineering, or a related field.
- Experience: Minimum 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team.
- Leadership & Core Skills: Strong stakeholder management, structured problem-solving, advanced analytical thinking, and a demonstrated ability to collaborate effectively across cross-functional teams.
- Prior professional experience within Banking, Fintech, or Consumer Lending sectors.
- Hands-on experience leading organizational transformation or continuous process improvement projects.