Retail Area Manager - Karangasem
XL Axiata · KOTA JAKARTA SELATAN, Indonesia
Sekilas tentang pekerjaan ini
Retail Area Manager - Karangasem di XL Axiata bertanggung jawab mendorong kualitas layanan dan kepuasan pelanggan. Posisi ini berlokasi di Kota Jakarta Selatan.
Tugas utama
- Memantau kinerja layanan regional dan pencapaian target kepuasan pelanggan.
- Mengembangkan strategi untuk meningkatkan kualitas layanan, kepuasan, dan loyalitas pelanggan.
- Menganalisis masukan pelanggan, keluhan, dan data layanan untuk perbaikan proses.
- Memastikan tim layanan regional mematuhi standar perusahaan dan ketentuan regulasi.
- Melatih staf layanan regional dan menyampaikan metrik kinerja kepada manajemen senior.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs XL Axiata.
Deskripsi pekerjaan
Job Purpose
Ensuring that customers receive the highest level of service and support. Responsible for driving service excellence, meeting customer satisfaction goals, and identifying opportunities forcontinuous improvement
Main Responsibilities
- Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
- Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
- Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
- Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
- Analyze customer feedback, complaints, and service data to drive process improvements.
- Ensure that regional service teams comply with corporate standards and regulatory requirements.
- Conduct regular training and development programs to enhance the skills of regional service staff .
- Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
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