Process Improvement Executive - Ops
Kredivo Group · Jakarta, ID
Sekilas tentang pekerjaan ini
Kredivo Group mencari Process Improvement Executive untuk meningkatkan kinerja dan mengoptimalkan proses Operations, khususnya Customer Service, di Jakarta. Posisi ini ditujukan bagi kandidat dengan pengalaman 2–3 tahun di bidang perbaikan proses, manajemen proses bisnis, operasional, atau manajemen proyek.
Tugas utama
- Menganalisis proses bisnis dan data operasional untuk menemukan peluang perbaikan.
- Memimpin atau mendukung inisiatif perbaikan berkelanjutan menggunakan Lean, Six Sigma, atau metodologi lain.
- Merancang alur kerja yang efektif bersama pihak terkait.
- Memantau progres proyek dan mengukur dampak perbaikan menggunakan KPI.
- Berkolaborasi dengan Product, Data Team, dan pemangku kepentingan untuk menerapkan perubahan proses.
Kualifikasi utama
- Sarjana Teknik Industri atau bidang terkait.
- Pengalaman 2–3 tahun di Process Improvement atau bidang terkait.
- Pengalaman di service operations, terutama fintech atau e-commerce.
- Menguasai analisis proses bisnis, pemetaan proses, dan optimasi alur kerja.
- Mampu menganalisis data operasional; pengetahuan SQL menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Kredivo Group.
Deskripsi pekerjaan
Process Improvement Executive, is required to drive new initiatives to increase performance and optimize processes in Operations area (Customer Service), take collective effort with other stakeholders across departments, functions and 3rd parties in optimizing the Operations performance. About The Job: Analyze existing business processes to identify improvement opportunities Collect, analyze, and interpret operational data to identify root causes and recommend solutions.
Lead or support continuous improvement initiatives using Lean, Six Sigma, or other improvement methodologies. Assist and coordinate with related parties in designing an effective and efficient workflow Proactively monitor and report the progress of deliverables to key stakeholders to ensure the smooth running of the project. Perform adhoc tasks requested by the direct manager Monitor project implementation and measure improvement impact using KPIs Collaborate with Product, Data Team, and other stakeholders to implement process changes.
About You: Bachelor's Degree in Industrial Engineering or a related field. 2–3 years of experience in Process Improvement, Business Process Management, Continuous Improvement, Business Excellence, Operations Excellence, or Project Management. Experience in service operations, preferably in the fintech or e-commerce industry. Experience managing cross-functional improvement projects.
Strong knowledge of business process analysis, process mapping (e.g., ), and workflow optimization. Hands-on experience in root cause analysis and continuous improvement methodologies such as Kaizen, Lean, and/or Six Sigma. Strong analytical skills with the ability to interpret operational data; knowledge of SQL is an advantage. Familiarity with automation tools is a plus.
Excellent critical thinking skills with strong attention to detail. Strong verbal and written communication skills, with the ability to collaborate effectively across teams. #LI-AF1