Partner Operations Manager, Video Safety Operations (VSO)
TikTok Shop by Tokopedia · Jakarta, Indonesia
Sekilas tentang pekerjaan ini
TikTok Shop by Tokopedia mencari Partner Operations Manager, Video Safety Operations (VSO) untuk mendukung peningkatan kualitas dan kinerja tim moderasi mitra. Posisi di Jakarta, Indonesia ini ditujukan bagi kandidat dengan pengalaman minimal 5 tahun mengelola hubungan dengan mitra outsourcing.
Tugas utama
- Memastikan pencapaian OKR layanan, termasuk latensi, kualitas, dan kesejahteraan.
- Memantau kinerja vendor serta mengelola hubungan dengan mitra outsourcing.
- Mengidentifikasi risiko operasional dan kinerja serta menyiapkan mitigasi.
- Memastikan kepatuhan anggaran dan ketepatan pencatatan keuangan mitra vendor.
- Mendorong keunggulan operasional melalui perbaikan proses dan kepatuhan SOP.
Kualifikasi utama
- Pengalaman minimal 5 tahun mengelola hubungan dengan mitra outsourcing.
- Pengalaman dalam manajemen operasi, program, atau transformasi skala besar.
- Keterampilan komunikasi lisan dan tulisan serta kemampuan memengaruhi pemangku kepentingan.
- Pengalaman operasi skala besar lintas domain atau unit bisnis.
- Pengalaman manajemen atau memimpin tim minimal 2 tahun (diutamakan).
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs TikTok Shop by Tokopedia.
Deskripsi pekerjaan
About the team
This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint.
Responsibilities
- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)
- You will hold the partner site accountable to and help a set clear path towards operational excellence
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses
- You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses.
- You will crisply articulate site performance and any remediation plans to an executive level
- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.
- You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
Requirements
Minimum Qualification(s)
- 5+ years of experience managing outsourced partner relationships
- Operations Management, Program management, Large scale transformation project experience
- Strong oral and written communications and influencing skills. Able to navigate a global organization, influence stakeholders and affect outcomes. Ability to gain trust and influence with limited direct authority.
- Experience with large scale operations working across or coordinating with multiple domains and business units
- Ability to think outside the box, multitask, to identify issues and work to resolve them in partnership with business leaders.
Preferred Qualification(s)
- 2 years plus management/team lead experience