QC Manager
XDOF · Jakarta Onsite
Sekilas tentang pekerjaan ini
QC Manager di XDOF akan memimpin fungsi Quality Control untuk pengumpulan data AI dan audit video, serta mengembangkan tim dan proses QC. Posisi onsite ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman 3–5 tahun di QC, QA, audit, operasional, atau bidang terkait.
Tugas utama
- Memimpin fungsi Quality Control untuk pengumpulan data AI dan audit video
- Menyusun SOP, standar kualitas, panduan audit, dan proses QC
- Memantau kinerja auditor, akurasi, tingkat kesalahan, dan metrik kualitas
- Melakukan audit kualitas serta mengidentifikasi masalah dan akar penyebabnya
- Melatih tim QC dan menyusun laporan serta rekomendasi berbasis data
Kualifikasi utama
- Sarjana di bidang Bisnis, Teknik, Data, Manajemen, atau bidang terkait
- Pengalaman 3–5 tahun di QC, QA, audit, operasional, atau bidang terkait
- Pengalaman mengelola tim QC/QA di lingkungan operasional bervolume tinggi
- Fasih berbahasa Mandarin secara lisan dan tulisan; wajib
- Mampu berbahasa Inggris serta mahir Excel/Google Sheets
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs XDOF.
Deskripsi pekerjaan
Job Description
- Lead the Quality Control function for AI data collection, and video auditing
- Develop and maintain SOPs, quality standards, audit guidelines, and QC processes.
- Monitor auditor performance, accuracy, error rates, and overall quality metrics.
- Conduct regular quality audits and identify recurring issues, gaps, and root causes.
- Establish QC scoring systems, checklists, and quality evaluation frameworks.
- Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency.
- Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes.
- Prepare quality reports and provide data-driven recommendations to management.
- Lead and develop the QC team to achieve quality and operational targets.
Job Requirements
- Bachelor’s degree in Business, Engineering, Data, Management, or a related field.
- 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields.
- Experience managing a QC/QA team in a high-volume operational environment.
- Proven experience creating and implementing SOPs, quality standards, and QC processes.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Strong leadership and communication skills.
- Fluent in Mandarin Chinese (spoken and written) — MUST.
- Good command of English, both spoken and written.
- Proficient in Excel/Google Sheets and comfortable working with operational data.
- Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.
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