Operations Manager (Bobocabin) - Multiple Locations
Bobobox · Kecamatan Kintamani, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Operations Manager di Bobobox, Anda memimpin operasional harian properti kabin, menjaga kualitas layanan, pendapatan, efisiensi, dan kinerja tim. Posisi ini membutuhkan pengalaman minimal tiga tahun di operasional hotel dan pengelolaan beberapa hotel; kandidat harus bersedia ditempatkan di cabang Sumatra Utara, Jawa Barat, Jawa Tengah, Jawa Timur, Bali, Nusa Tenggara, atau Sulawesi Utara, termasuk relokasi berkala.
Tugas utama
- Mengoptimalkan pendapatan booking grup bersama tim sales dan strategic partnership.
- Menganalisis permintaan pasar dan mengusulkan tindakan pencegahan atau korektif.
- Meningkatkan upselling dan cross-selling serta mengembangkan sumber pendapatan baru.
- Menjaga konsistensi layanan, SOP, aset, dan rasio keluhan.
- Merencanakan tenaga kerja, membina tim, serta menyusun laporan kinerja mingguan.
Kualifikasi utama
- Gelar sarjana dari universitas terkemuka; latar belakang Hospitality diutamakan.
- Minimal 3 tahun pengalaman dalam operasional hotel.
- Minimal 3 tahun mengelola beberapa hotel sebagai manajer atau peran setara.
- Fasih berbahasa Inggris lisan dan tulisan.
- Berpengalaman menggunakan PMS/HMS, POS, dan Google Workspace.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Bobobox.
Deskripsi pekerjaan
Job Responsibilities The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.
Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs. Job Responsibilities Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival.
Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals. Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action. Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue) Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels.
Monitor, analyze, and propose initiatives to prevent operational cost leakage Coordinate with the local vendor to optimize cost Maintain service consistency and SOP Minimize complaint ratio Maintain assets by maximizing preventive maintenance rather than corrective maintenance Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area Ensure effective manpower planning and shift management Provide structured coaching to the team Maintain team discipline, productivity, and operational stability Create a weekly performance report (data-oriented) and program/initiative progress report Requirements Bachelor's degree from a top university preferably from Hospitality background Min.
3 years of experience in hotel operation role Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.
Fluent in English verbally and in writing Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software. Experienced with Google Workspace (G Sheets, Slides, Docs, etc). Excellent Interpersonal Communication Skills Strong in organizing, planning, and relationship management. Fluent in numbers, analyzing data, and using analytics to make decisions.
Results-driven with strong communication & interpersonal skills. Excellent Adaptability to Fast-paced Environment Familiar with Setting up and Maintaining KPIs Familiar with SOP and Policy development Product and Service Quality Improvements Focus on Operational Excellence and Quality Assurance Experienced in coaching & training delivery