On The Job Training - Trainee Staff Bobopod Malioboro
Bobobox · Gedong Tengen, Indonesia
Sekilas tentang pekerjaan ini
Bobobox membuka program On The Job Training untuk Trainee Staff yang membantu pelayanan tamu dan pemeliharaan fasilitas. Program ini ditujukan bagi siswa atau lulusan baru jurusan Hospitality atau Tourism, dengan penempatan di Bobopod Malioboro.
Tugas utama
- Membantu menyambut tamu dan menangani proses check-in serta check-out.
- Membantu menjawab pertanyaan, keluhan, dan permintaan tamu.
- Mendampingi tamu menggunakan aplikasi dan teknologi Bobobox.
- Membersihkan dan menyiapkan pod sesuai standar kebersihan.
- Menjaga kebersihan area umum serta mengisi ulang perlengkapan tamu.
Kualifikasi utama
- Siswa SMA/SMK atau lulusan baru jurusan Hospitality atau Tourism.
- Mampu menggunakan komputer, aplikasi, software hospitality, dan perangkat pintar.
- Mampu berkomunikasi dalam Bahasa Indonesia dan memiliki kemampuan dasar bahasa Inggris.
- Memiliki keterampilan interpersonal yang baik dan berorientasi pada pelayanan tamu.
- Bersedia bekerja shift, akhir pekan, dan hari libur nasional.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Bobobox.
Deskripsi pekerjaan
Benefit for Trainees Pocket Allowance (Rp500,000/month) Certificate Upon Completion Internship Mentorship Career Opportunities What you will do: Front Office - Guest Experience & Hospitality Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system Support the main host in greeting guests and verifying reservations in a professional and courteous manner Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.
Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission Encourage guests to provide feedback via digital platforms to help improve service quality Housekeeping - Room & Facility Maintenance Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms) Restock supplies in public areas (toiletries, tissues, and other guest necessities) Clean and handle high-tech equipment (pods interiors, control panels) with care Follow proper sanitization procedures, especially for high-touch surfaces Use cleaning chemicals and tools in line with safety guidelines Adhere to all health, safety, and hygiene regulations during cleaning activities Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning You will fit in this job if you: High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage Strong interpersonal skills with a friendly and professional demeanor Guest-oriented mindset with a passion for delivering excellent service Flexible, proactive, and willing to work on shifts, weekends, and public holidays Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude Eager to learn Placement : Bobopod Malioboro