Junior Travel Consultant
ATI Business Group · Central Jakarta
Sekilas tentang pekerjaan ini
ATI Business Group mencari Junior Travel Consultant, termasuk fresh graduate, untuk memproses transaksi tiket dan menangani pertanyaan pelanggan. Penempatan dapat di kantor Central Jakarta atau BSD City, sesuai kebutuhan operasional.
Tugas utama
- Memproses penerbitan, perubahan, dan pengembalian tiket.
- Menjawab pertanyaan pelanggan tentang tiket dengan informasi akurat.
- Menjaga produktivitas, ketepatan, dan kualitas sesuai standar tim.
- Mengikuti prosedur dan panduan operasional saat menangani tugas.
- Melaporkan kendala operasional, sistem, dan ketidaksesuaian pemrosesan.
Kualifikasi utama
- Sarjana dari jurusan apa pun atau lulusan SMK Pariwisata.
- Kemampuan komunikasi bahasa Inggris tertulis dan lisan yang sangat baik.
- Kemampuan analitis dan numerik yang kuat.
- Bersedia bekerja di kantor Central Jakarta atau BSD City.
- Bersedia bekerja dengan jam fleksibel dan shift bergilir dalam operasi 24/7.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs ATI Business Group.
Deskripsi pekerjaan
Interested in starting your career in the exciting travel industry? If you have good English communication skills, a willingness to learn, and an eagerness to develop new skills, we’d love to hear from you!
No prior GDS experience is required, as you’ll have the opportunity to learn and grow in the role.
Key Responsibilities
- Process end-to-end ticketing transactions, including ticket issuance, reissuance, refunds, and other related requests.
- Respond to customer inquiries and provide accurate information regarding ticketing matters.
- Maintain productivity, accuracy, and quality in accordance with established team performance standards.
- Follow established procedures, work instructions, and operational guidelines when handling assigned tasks.
- Ensure all transactions are processed accurately and in compliance with the team's quality standards.
- Report operational issues, system limitations, and processing discrepancies to the direct supervisor in a timely manner.
Is this you?
- Open to fresh graduates with a minimum Bachelor's degree in any major. Vocational high school graduates specializing in Tourism are also welcome to apply.
- Excellent English communication skills, both written and spoken.
- Strong analytical and numerical skills.
- Prior exposure to the travel industry or familiarity with GDS platforms (e.g., Sabre, Amadeus, or Galileo) is an advantage, but not required.
- Willingness to work at either our Central Jakarta or BSD City office, depending on operational needs.
- Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.
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