E-Broking Operations Manager
RHB · DKI Jakarta
Sekilas tentang pekerjaan ini
E-Broking Operations Manager di RHB memimpin tim customer service support, menangani masalah pelanggan, serta meningkatkan mutu layanan dan efisiensi operasional. Posisi ini berlokasi di DKI Jakarta.
Tugas utama
- Memimpin dan mengawasi tim customer service support
- Menangani masalah pelanggan kompleks dan mencatat komunikasi
- Menyusun prosedur, kebijakan, dan mekanisme umpan balik layanan
- Melatih staf untuk memberikan layanan pelanggan berkualitas
- Meninjau perjanjian bisnis dan memastikan kepatuhan dokumen terhadap regulasi perusahaan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs RHB.
Deskripsi pekerjaan
Responsibilities
- Provide advice to internal and external customer.
- Communicate courteously with customers by telephone and / or email / Chat platform
- Investigate and solve customers' problems that have been passed on by customer service support, due to it’s complex or long-standing nature.
- Keep accurate records of discussions or correspondence with customers.
- Develop feedback or complaints procedures, for example by conducting customer satisfaction survey.
- Improve customer service quality and operational efficiency by setting standard operating procedures and policies.
- Train staff to deliver a high standard of customer service.
- Lead and supervise a team of customer service support.
- Learn about the company’s product manuals, online platform and keeping up to date with changes.
- Support the customer in the step by step process of opening online account.
- Ensure all relevant business agreement is reviewed and /or renewed before due.
- Provide Business Analytics
- Increase staff productivity to increase efficiency to profitability
- Ensure, maintain and enforce a proper supervisory program and competent system of internal controls.
- Plan and organize the staff of the department to establish work priorities and review the performance thereof
- Liaise with other related departments in preparing the all necessary documents to ensure it comply with company regulation.
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