Direct Contract, Field Collector, Risk Management Group
DBS · Bandung
Sekilas tentang pekerjaan ini
DBS membuka posisi Field Collector di Risk Management Group untuk menangani penagihan dan penyelesaian tunggakan pelanggan. Penempatan di Bandung Jawa Branch, dengan status kerja penuh waktu berdasarkan kontrak waktu tertentu tanpa tunjangan.
Tugas utama
- Menghubungi pelanggan untuk menagih tunggakan dan menyelesaikan keterlambatan pembayaran
- Melakukan kunjungan lapangan dan negosiasi rencana pembayaran
- Menjaga hubungan dengan pelanggan untuk mendukung pembayaran tepat waktu
- Memberikan layanan pelanggan dan menangani pertanyaan serta keluhan
- Mencatat interaksi pelanggan dan riwayat pembayaran secara akurat
Kualifikasi utama
- Keterampilan komunikasi dan negosiasi yang kuat
- Kemampuan memecahkan masalah dan mengambil keputusan
- Mahir menganalisis data dan membuat catatan
- Mampu bekerja mandiri maupun dalam tim
- Adaptif, mampu bekerja di bawah tekanan, dan berkomitmen pada layanan pelanggan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.
Responsibilities
- Proactively engage with customers to collect outstanding payments and resolve delinquencies
- Develop and maintain strong relationships with customers to ensure timely repayment of loans
- Conduct field visits and negotiations to reach mutually agreeable payment plans
- Provide excellent customer service and handle inquiries and complaints effectively
- Maintain accurate and up-to-date records of customer interactions and payment history
- Collaborate with cross-functional teams to ensure seamless collection processes
- Adhere to all relevant policies, procedures, and regulatory requirements
Requirements
- Strong communication and negotiation skills with the ability to handle difficult conversations
- Excellent problem-solving and decision-making abilities
- Proficient in data analysis and record-keeping
- Ability to work independently and as part of a team
- Adaptable to changing priorities and able to work under pressure
- Commitment to providing exceptional customer service
Location
Bandung Jawa Branch
Schedule
Contract without allowance (Fixed Term)
Employee Status
Full time