Customer Success Manager Project Intern (Lark APAC) - 2026 Start (BS/MS)
ByteDance · Jakarta Selatan, Jakarta Raya, Indonesia
Sekilas tentang pekerjaan ini
ByteDance mencari Customer Success Manager Project Intern untuk mendukung pelanggan dan inisiatif customer success melalui dokumentasi, pelatihan, dukungan, serta pengelolaan operasi pelanggan. Posisi magang ini ditujukan bagi mahasiswa sarjana atau pascasarjana dan berlokasi di Jakarta Selatan, Jakarta Raya.
Tugas utama
- Menyusun dokumentasi dan materi pelatihan onboarding pelanggan.
- Menjawab pertanyaan dasar pelanggan dan memberikan dukungan yang jelas.
- Memimpin sesi pelatihan standar bagi UKM.
- Mengelola operasi batch pelanggan agar pengalaman tetap lancar.
Kualifikasi utama
- Sedang menempuh gelar sarjana atau pascasarjana; Business atau Marketing diutamakan.
- Fasih berbahasa Inggris lisan dan tulisan untuk menangani pemangku kepentingan APAC.
- Memiliki kemampuan komunikasi dan interpersonal yang kuat.
- Proaktif, terorganisasi, teliti, dan mampu mengelola banyak tugas.
- Mampu bekerja sama dengan pola pikir mengutamakan pelanggan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs ByteDance.
Deskripsi pekerjaan
About the team: Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems – we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fueled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey.
With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities: 1. Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers. 2. Be the go-to person for answering basic customer questions and providing clear, helpful support. 3. Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
4. Manage batch operations for customers, ensuring a smooth and consistent experience. Minimum Qualifications: - Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field. - Fluency in written and spoken English is needed to manage stakeholders in the APAC market. - Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.
Preferred Qualification(s): - Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment. - Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively. - A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives. If you have any questions, please reach out to us at