Customer Success Manager in Indonesia
株式会社アルダグラム · Jakarta (Indonesia local hire) ※Hybrid work
Sekilas tentang pekerjaan ini
Sebagai Customer Success Manager di Aldagram Co., Ltd., Anda membantu pelanggan memahami dan memperoleh nilai dari KANNA, serta mendukung kepuasan dan penggunaan produk jangka panjang. Posisi Contractor ini merupakan perekrutan lokal di Jakarta dengan sistem kerja hybrid; pengalaman tidak disebutkan sebagai persyaratan.
Tugas utama
- Menjelaskan nilai bisnis KANNA melalui demonstrasi dan diskusi kasus penggunaan
- Memahami kendala pelanggan selama implementasi dan memastikan kebutuhan mereka terpenuhi
- Mengelola hubungan pelanggan untuk mendorong kepuasan, adopsi, dan retensi jangka panjang
- Menyelaraskan pemangku kepentingan bisnis dan teknis dalam mencapai tujuan pelanggan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs 株式会社アルダグラム.
Deskripsi pekerjaan
Customer Success Manager in Indonesia
仕事概要
【About Aldagram】
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【Background】
Aldagram Co., Ltd. () is a leading Japanese tech startup with the mission "Unlocking Your Value".
We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.
Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.
【About our product 'KANNA'】
We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia.
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【Responsibilities】
- Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations.
- Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation
- Apply the correct processes to address customer needs and ensure value is delivered
- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals
- Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
- Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
- Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.
- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
- Solidify partnership commitments and drive innovation aligned with customers' business challenges.
- Increase customer engagement with products & services and identify major political barriers to customer success.
- Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
必須スキル
【About Aldagram】
---------------------------------------
【Background】
Aldagram Co., Ltd. () is a leading Japanese tech startup with the mission "Unlocking Your Value".
We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.
Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.
【About our product 'KANNA'】
We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia.
---------------------------------------
【Responsibilities】
- Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations.
- Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation
- Apply the correct processes to address customer needs and ensure value is delivered
- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals
- Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
- Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
- Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.
- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
- Solidify partnership commitments and drive innovation aligned with customers' business challenges.
- Increase customer engagement with products & services and identify major political barriers to customer success.
- Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
応募概要
給与
Determined based on your experience
\*\*Only successful applicants will be contacted after screening of documents.\*\*
勤務地
Jakarta (Indonesia local hire)
※Hybrid work
雇用形態
Contractor