Customer Service Supervisor
Ingredion · Jakarta
Sekilas tentang pekerjaan ini
Customer Service Supervisor di Ingredion bertanggung jawab atas pemrosesan pesanan dan pertanyaan dokumentasi di Indonesia. Posisi ini berlokasi di Jakarta dengan pengaturan kerja hybrid dan ditujukan bagi kandidat yang memiliki pengalaman minimal 2 tahun di customer service dan/atau logistik.
Tugas utama
- Memproses sales order dan dokumentasi menggunakan SAP.
- Berkomunikasi dengan pelanggan dan tim sales untuk mencapai target OTIF dan akurasi forecast.
- Berkoordinasi dengan tim supply chain, quality, dan production untuk memastikan pasokan.
- Menjaga akurasi data dan merespons pertanyaan pelanggan tepat waktu.
- Mendukung finance serta meningkatkan kepuasan pelanggan melalui proyek continuous improvement.
Kualifikasi utama
- Gelar sarjana Business Management atau bidang terkait.
- Pengalaman minimal 2 tahun di customer service dan/atau logistik.
- Mahir menggunakan Microsoft Excel dan SAP.
- Fasih berbahasa Indonesia dan Inggris, lisan maupun tulisan.
- Berorientasi pada layanan dan pelanggan, tangguh, terorganisasi, serta mampu memecahkan masalah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ingredion.
Deskripsi pekerjaan
About Ingredion
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Jakarta, Indonesia
Workplace type: Hybrid
As a Customer Service Supervisor, you will be responsible for order processing and documentation inquiry in Indonesia.
What you will do
- Process sales orders with SAP system.
- Communicate closely with customers and sales team to achieve OTIF (on time, in full delivery) and forecast accuracy targets.
- Coordinate with supply chain, quality and production team to secure the supply.
- Responsible for the data accuracy (eg. pricing, customer master data) and in-time response to customer’s inquiry.
- Support finance on account receivables, account payables, taxation and compliance.
- Improve customer satisfaction and operational excellence with continuous improvement (CI) projects.
What you will bring
- Bachelor’s Degee in Business Management or any related fields.
- Proven 2-year experience in customer service and/or logistics.
- Proficient in Microsoft Excel and SAP
- Bahasa and English fluency, both written and spoken
Who you are
- Service orientated with customer focus.
- Strong growth mindset and resilient to overcome objections and barriers of execution.
- Resourcefulness in problems-solving and well-organized.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities.
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Referral Program – Refer top talent and earn a bonus if they’re hired
#LI-JC1
#LI-HYBRID
Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available
No