Commercial Support Officer
SMN Group · Menara BCA 49, Jakarta Pusat, DKI Jakarta, Indonesia
Sekilas tentang pekerjaan ini
SMN Group mencari Commercial Support Officer untuk mengelola dokumen pendukung invoice, proses billing, dan koordinasi dengan pelanggan serta tim terkait. Posisi ini ditujukan bagi kandidat dengan pengalaman 2–4 tahun dan berlokasi di Menara BCA 49, Jakarta Pusat.
Tugas utama
- Mengumpulkan dokumen pendukung invoice dan menindaklanjuti proses persetujuannya.
- Menangani pertanyaan pelanggan serta menyiapkan rekonsiliasi dan penjelasan terkait dokumen.
- Merencanakan jadwal pengumpulan, pengajuan, rekonsiliasi, dan persetujuan dokumen.
- Menyusun proyeksi billing dan memperbarui progres billing di database internal.
- Berkoordinasi dengan pemangku kepentingan internal dan eksternal untuk mendukung operasional.
Kualifikasi utama
- Pengalaman 2–4 tahun di bidang yang sama.
- Minimal gelar Sarjana dari jurusan apa pun.
- Mahir Microsoft Office, khususnya Excel; mengenal Power BI atau perangkat analitik lain.
- Memiliki kemampuan analisis data dan pelaporan yang kuat.
- Fasih berbahasa Inggris lisan dan tulisan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs SMN Group.
Deskripsi pekerjaan
About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: | | | What You Will Do: Collecting required invoice supporting documents to be attached in commercial invoice Follow up process approval for each individual required supporting documents Responding to any inquiries required by customers to proceed the approval process Perform any required action such as reconciliation, justification, detail explanation & presentation to customer Planning appropriate schedule to prepare, propose, reconcile, approval process request of each individual supporting document Coordination with other internal directorate, division & department regarding the assistance required for the invoices supporting document collection process Preparing billing projection and completing any required follow up action Updating billing progress on internal database Business partner for inter-directorate, inter-division & inter-dept coordination to advice, assist or execute troubleshooting or execute improvement program Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.
What You Will Need: Min. 2-4 years at the same field Telecommunication industry experience preferred Customer relation experience preferred Min. Bachelor degree in any major. Advanced in Microsoft Office, specifically Excel Familiar with Power BI, or any other analytical software Strong data analytics skills and the ability to work closely with the assigned various team.
Strong in Reporting Management Skill Good teamwork and interpersonal skills Positive, can-do attitude, well-organized and extremely detail-oriented. Able to thrive in a fast-paced, client-centric teamwork environment. Excellent verbal and written communication skills. Fluent in English both oral and spoken Strong interpersonal, social, communication & negotiation skills What We Offer: You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.
You will be part of a fast-growing team that continuously strives to deliver client satisfaction. Competitive benefits and exceptional career experience. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.