Car Insurance Telesales (Supervisor)
Cermati · Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Cermati mencari Supervisor Telesales Car Insurance untuk mengelola operasional call center, tim telesales, dan pencapaian target penjualan. Posisi di Jakarta ini mensyaratkan pengalaman minimal 2 tahun sebagai Supervisor Telesales Car Insurance.
Tugas utama
- Mengelola operasional harian call center dan logistik.
- Merekrut, melatih, dan memantau agen telesales.
- Menerapkan prosedur untuk meningkatkan operasional dan mencapai SLA serta target penjualan.
- Mengelola dan mengoptimalkan call center.
- Menganalisis metrik operasional untuk menentukan KPI dan SLA agen telesales.
Kualifikasi utama
- Minimal 2 tahun pengalaman sebagai Supervisor Telesales Car Insurance.
- Termotivasi, disiplin, dan siap bekerja di bawah tekanan.
- Memiliki kemampuan komunikasi yang baik, responsif, dan inisiatif.
- Mampu bekerja sama, multitasking, dan bekerja di lingkungan cepat serta berorientasi penjualan.
- Memahami pengelolaan tim telesales menggunakan CRM dan sistem telesales.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Manage day to day operation on the call center and logistics Hire, train, and monitor telesales agents Implement procedures to improve overall operations and meet SLA’s and sales target Managing and optimizing call center Analyze key operations metrics to determine KPI and SLA for telesales agents
At least 2 year experience as Supervisor Telesales Car Insurance Highly motivated & Discipline Ready to work under pressure Have a good communication skill Responsive and initiative Good teamwork Ability to multitask and execute in a fast-paced, team-oriented and sales driven environment Working knowledge of managing telesales team using CRM & Telesales system
Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank. Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten.
We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia