Assistant Housekeeping Manager
Marriott · Bali, Indonesia
Sekilas tentang pekerjaan ini
Marriott membuka posisi Assistant Housekeeping Manager di Bali, Indonesia, untuk level manajemen pemula. Posisi ini mendukung kegiatan harian Housekeeping, Recreation/Health Club, dan Laundry jika berlaku, serta membantu menjaga kebersihan kamar dan area publik, kepuasan tamu dan karyawan, serta anggaran operasional.
Tugas utama
- Mengawasi operasional housekeeping dan area terkait saat manajer tidak ada
- Membantu mengatur inspeksi kamar tamu dan area publik
- Mengelola inventaris linen, perlengkapan tamu, dan persediaan
- Menangani masalah dan keluhan tamu dengan bantuan supervisor bila diperlukan
- Memberikan umpan balik kepada karyawan untuk meningkatkan kinerja layanan
Kualifikasi utama
- Ijazah SMA atau GED dan pengalaman 1 tahun di housekeeping atau bidang terkait
- Atau gelar 2 tahun di bidang terkait tanpa pengalaman kerja
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Marriott.
Deskripsi pekerjaan
JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets • Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures. • Ensures all employees have proper supplies, equipment and uniforms. • Assists in supervising an effective inspection program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.