Aftersales Manager (Automotive)
Thamrin Group · Palembang, Indonesia
Sekilas tentang pekerjaan ini
Thamrin Group mencari Aftersales Manager (Automotive) di Palembang untuk memimpin kinerja after sales, termasuk operasi layanan, suku cadang, dan jaringan dealer. Posisi ini ditujukan bagi kandidat dengan pengalaman 7–10 tahun di industri otomotif.
Tugas utama
- Memantau kinerja bengkel, suku cadang, dan kepuasan pelanggan.
- Menyusun strategi peningkatan kualitas layanan, efisiensi, dan profitabilitas dealer.
- Memastikan standar operasional dan kebijakan after sales diterapkan di jaringan dealer.
- Menganalisis KPI after sales dan menyusun rencana perbaikan.
- Memastikan kepatuhan terhadap kebijakan, prosedur, dan standar layanan pelanggan.
Kualifikasi utama
- Minimal S1 Teknik, Otomotif, Manajemen Bisnis, atau bidang terkait.
- Pengalaman 7–10 tahun di after sales, operasi layanan, atau jaringan dealer otomotif.
- Memahami operasi bengkel, pengelolaan suku cadang, kepuasan pelanggan, dan KPI after sales.
- Berpengalaman mengelola operasi after sales multi-dealer atau regional.
- Memiliki kemampuan kepemimpinan, analitis, komunikasi, dan pemecahan masalah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Thamrin Group.
Deskripsi pekerjaan
About the Challenge Do you have what it takes to lead after sales operations and drive service excellence in a fast-paced automotive environment while ensuring customer satisfaction, operational efficiency, and business growth? As an Aftersales Manager (Automotive) , you will be responsible for overseeing after sales performance across service operations, spare parts, and dealer network performance—ensuring operational excellence, profitability, and strong customer retention.
This role requires strong leadership, analytical thinking, and the ability to collaborate closely with dealer operations in driving performance improvements. If you are someone who thrives in dynamic environments and can balance operational execution with strategic planning, this role will challenge you to operate at a high-impact leadership level.
Requirements Minimum Bachelor’s degree (S1) in Engineering, Automotive, Business Management, or related field Minimum 7–10 years of experience in After Sales, Service Operations, or Dealer Network Management within automotive industry Strong understanding of workshop operations, spare parts management, customer satisfaction, and after sales KPI management Proven experience in managing multi-dealer or regional after sales operations with strong leadership capability Strong analytical, communication, and problem-solving skills with ability to work closely with cross-functional teams Responsibilities Manage and monitor after sales performance across workshop operations, spare parts, and customer satisfaction to achieve business targets Develop and implement strategies to improve service quality, operational efficiency, and dealer after sales profitability Ensure operational standards and after sales policies are consistently implemented across dealer networks Analyze after sales KPI performance and provide actionable improvement plans to dealer operations teams Ensure compliance with company policies, operational procedures, and customer service standards across all outlets Our selection procedure in a nutshell: Our interview process is straightforward—just a few conversations with HR and our Users.
If you want to become a part of our highly motivated and high-performing team, please click on the ' Apply for Position ' button to send us your application. We are looking forward to hearing from you!