Zone Customer Engagement Senior Associate
GoTo Group · Surabaya
Sekilas tentang pekerjaan ini
GoTo Group mencari Zone Customer Engagement Senior Associate di Surabaya untuk mendukung pelaksanaan operasional zona dan inisiatif aktivasi pelanggan. Posisi ini cocok bagi kandidat dengan pengalaman minimal 3 tahun di marketing, operations, atau peran serupa.
Tugas utama
- Menjalankan engagement langsung dengan pelanggan dan membangun kemitraan komunitas.
- Mendukung aktivasi zona untuk mendorong pertumbuhan permintaan dan pasokan.
- Mengelola anggaran, pemantauan, dan administrasi proses.
- Memastikan kepatuhan pemangku kepentingan terhadap kebijakan dan SOP perusahaan.
- Melacak kinerja operasional, mengidentifikasi masalah, dan mengusulkan solusi.
Kualifikasi utama
- Minimal 3 tahun pengalaman di marketing, operations, atau peran serupa.
- Mampu menggunakan SQL dan Big query untuk analisis dan pemecahan masalah.
- Nyaman melakukan kerja lapangan dan berinteraksi langsung dengan pemangku kepentingan.
- Berorientasi pada data, teliti, serta memiliki kemampuan koordinasi dan eksekusi.
- Fasih berbahasa Indonesia; kemampuan dasar bahasa Inggris diutamakan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs GoTo Group.
Deskripsi pekerjaan
About the Role
Zone Customer Engagement Senior Associate supports on-ground execution within the zone by engaging customers through marketing activation initiatives, handling operational issues (including budget administration) and engaging key stakeholders. This role ensures day-to-day operational excellence, supports compliance, and contributes to improving demand and supply towards business performance.
What you will do
- Execute on-ground engagement mainly with customer sides, build strong relationship/partnerships with communities (e.g. Mall, Schools/Univ, Workers)
- Support and execute zone activation initiatives to drive demand and supply growth.
- Budget control, monitoring and process administration
- Monitor and ensure stakeholder compliance with company policies and SOPs.
- Coordinate with cross-functional teams (Operations, Sales, User Growth) to support initiative execution.
- Track operational performance, identify issues, and escalate with proposed solutions.
- Support process improvements to enhance efficiency and consistency in the zone.
What you will need
- Minimum 3 years of experience in marketing, operations, or similar roles.
- Strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query) with the ability to handle operational and on-ground challenges.
- Comfortable with fieldwork and direct stakeholder engagement (drivers, merchants, customers).
- Detail-oriented with good execution and coordination skills.
- Data-driven mindset; able to track performance and identify basic insights.
- Strong communication skills and ability to work across teams.
- Fluent in Bahasa Indonesia; basic English proficiency is preferred.