Process Controller
GoTo Group · Tangerang
Sekilas tentang pekerjaan ini
Sebagai Process Controller di RAB, bagian dari GoTo Group, Anda akan merapikan, mengukur, dan mengendalikan proses operasional rental pengemudi, termasuk onboarding, pembayaran, dukungan kendaraan, dan penagihan. Peran ini cocok bagi kandidat berpengalaman di perbaikan proses bisnis, keunggulan operasional, atau audit; lokasinya di Tangerang - Ciater.
Tugas utama
- Memetakan proses operasional dari onboarding hingga dukungan pengemudi.
- Menyusun SOP dan instruksi kerja di RABOS dan FMS.
- Merancang kontrol dan KPI serta memantau laporan dan dashboard.
- Menyelidiki penyimpangan proses dan menuntaskan tindakan korektif.
- Melakukan audit proses dan rekonsiliasi data operasional dengan catatan keuangan.
Kualifikasi utama
- Berpengalaman dalam perbaikan proses bisnis, keunggulan operasional, atau audit.
- Mampu menulis SOP dan instruksi kerja serta memetakan proses.
- Mahir menggunakan spreadsheet tingkat lanjut, termasuk pivot, lookup, dan rekonsiliasi.
- Mampu menganalisis akar masalah dan mengusulkan perbaikan berbasis alat.
- Fasih berbahasa Indonesia, mampu menggunakan bahasa Inggris untuk bekerja, dan berbasis atau dapat bekerja di Tangerang - Ciater.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs GoTo Group.
Deskripsi pekerjaan
About the Role
As a Process Controller at RAB, you'll make sure the way we run our driver rental operation is clear, owned, and measurable — from driver onboarding and payments to vehicle support and collection. You'll map how work actually flows across teams, turn it into SOPs that live inside our tools, and set control points that catch deviations before they become losses.
Your work directly reduces leakage, shortens resolution times, and keeps thousands of drivers on the road across Jabodetabek. You'll work closely with Business Operations, the Driver Support team, Vehicle Ops, Finance/Collection, and the internal tools (RABOS) team.
What you will do
- Map end-to-end operational processes (onboarding, payments and collection, vehicle service, driver support) and define a clear owner and source of truth for each step.
- Write and maintain SOPs, work instructions, and routing matrices that are embedded in daily tools such as RABOS and FMS, not left as static documents.
- Design control points and KPIs (SLA, ticket aging, reconciliation gaps, no-show rates) and monitor them through regular reports and dashboards.
- Detect, investigate, and escalate process deviations — e.g. unreconciled payments, mis-routed tickets, missed SLAs — and drive corrective actions to closure.
- Run periodic process audits and data reconciliations between operational systems and finance records.
- Collaborate with ops, finance, and product/tech teams to translate process requirements into system features, automations, and access controls.
- Lead rollout of new or changed processes: training, communication to teams and drivers, and post-launch review.
What you will need
- Have experience in business process improvement, operations excellence, or audit.
- Proven experience writing SOPs and work instructions, and mapping processes.
- Strong data skills: advanced spreadsheets (pivot, lookup, reconciliation);
- Structured problem-solving: able to find root causes of deviations and propose practical, tool-based fixes.
- Clear communication and stakeholder management across ops, finance, and tech, including frontline teams.
- Fluent in Bahasa Indonesia and good working English; based in or able to work in Tangerang - Ciater