VP-Head of High Value Mobility Growth Sumatra
Indosat Ooredoo Hutchison · Indonesia
Sekilas tentang pekerjaan ini
Indosat Ooredoo Hutchison mencari VP-Head of High Value Mobility Growth untuk mengembangkan dan mempertahankan pelanggan bernilai tinggi, termasuk pengguna postpaid, SME, dan roaming. Berbasis di Indonesia, peran ini berfokus pada loyalitas, pertumbuhan pendapatan, dan peningkatan pengalaman pelanggan.
Tugas utama
- Mengembangkan basis pelanggan postpaid, SME, dan roaming.
- Merancang program loyalitas untuk meningkatkan retensi pelanggan.
- Mengoptimalkan cross-sell dan upsell untuk mendorong pertumbuhan pendapatan.
- Memanfaatkan analitik pelanggan untuk personalisasi penawaran dan engagement.
- Memimpin tim marketing serta berkolaborasi dengan tim Product, Sales, dan Customer Experience.
Kualifikasi utama
- Pengalaman mengembangkan segmen pelanggan postpaid, SME, dan roaming.
- Latar belakang kuat dalam marketing loyalitas dan retensi pelanggan.
- Mampu menggunakan data untuk segmentasi dan personalisasi pelanggan.
- Rekam jejak dalam optimasi cross-sell dan upsell.
- Keterampilan kepemimpinan dan analitis yang kuat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Indosat Ooredoo Hutchison.
Deskripsi pekerjaan
VP-Head of High-Value Mobility Growth
The Head of High-Value Mobility Growth is responsible for growing and retaining high-value customer segments, including postpaid, SME and roaming users. This role focuses on driving customer loyalty, increasing revenue through upsell and cross-sell strategies, and enhancing customer experience to maximize lifetime value.
By leveraging data-driven insights, customer segmentation, and targeted engagement programs, the Head of High-Value Mobility Growth ensures that high-value customers receive personalized offerings and superior service. Working closely with sales, product, and customer experience teams, this role plays a key part in reducing churn, improving retention, and driving sustainable revenue growth in Indonesia’s competitive telecom market.
Responsibilities
- Develop and implement strategies to grow the postpaid and SME customer base.
- Develop and implement strategies to grow the roaming customer base.
- Design and execute loyalty programs to enhance customer retention.
- Drive revenue growth by optimizing cross-sell and upsell initiatives.
- Use customer analytics to personalize offerings and improve engagement.
- Monitor revenue performance and align marketing efforts with business targets.
- Ensure seamless and enhanced customer journeys to drive satisfaction.
- Collaborate with Product, Sales, and Customer Experience teams for seamless execution.
- Build and mentor a high-performing marketing team with a focus on innovation and agility.
Qualifications
- Experience in postpaid, SME & Roaming customer segment growth.
- Strong background in loyalty and customer retention marketing.
- Ability to leverage data for customer segmentation and personalization.
- Proven track record in cross-sell and upsell optimization.
- Expertise in driving high-value customer engagement strategies.
- Strong leadership and analytical skills.