Telemarketing Agent (Sparks English)
Seven Retail · South Jakarta, ID
Sekilas tentang pekerjaan ini
Seven Retail mencari Telemarketing Agent (Sparks English) dengan pengalaman minimal satu tahun di telemarketing atau customer service. Peran ini menangani calon pelanggan, mempromosikan layanan, dan mengatur janji temu bagi student advisor di Jakarta Selatan.
Tugas utama
- Menghubungi calon pelanggan melalui chat atau telepon.
- Mempromosikan dan menjual produk atau layanan serta menindaklanjuti prospek.
- Mengidentifikasi prospek dan menjadwalkan janji temu dengan student advisor.
- Mencatat informasi pelanggan di CRM dan menyampaikan umpan balik.
- Membuat laporan kinerja panggilan serta mengikuti pelatihan.
Kualifikasi utama
- Pengalaman minimal satu tahun di telemarketing atau customer service.
- Memiliki kemampuan menjual, melakukan presentasi, dan menutup transaksi.
- Komunikasi, negosiasi, dan mendengarkan aktif yang kuat.
- Berorientasi pada pelanggan, positif, mampu bekerja sama, dan berorientasi hasil.
- Bersedia bekerja akhir pekan dengan sistem shift; pengalaman di industri pendidikan menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Seven Retail.
Deskripsi pekerjaan
Job Responsibilities
- Make inbound/outbound chat&/calls to potential customers from a provided list or database.
- Introduce and promote products, services, or current offers.
- Identify and qualify leads by understanding customer needs and interests.
- Record and update customer information accurately in the CRM system.
- Provide feedback and insights to the marketing or sales team.
Sales & Appointment Setting
- Promote and sell products or services to interested prospects.
- Use persuasive communication to highlight key benefits.
- Conduct simple surveys or gather customer feedback.
- Schedule appointments for student advisors with qualified leads.
- Follow up with prospects who showed interest but haven’t decided yet.
Compliance & Quality
- Stay updated on products and services to answer customer questions.
- Follow call scripts while keeping the conversation natural and engaging.
- Handle customer objections with tact and professionalism.
- Submit regular reports on call performance and results.
- Join training sessions to improve communication and sales skills.
Qualifications
- Service-minded and customer-focused.
- Proven sales skills — able to pitch and close deals.
- Minimum 1 year of experience in telemarketing or customer service.
- Having experience in Education Industries is a plus.
- Strong communication, negotiation, and active listening skills.
- Positive attitude, teamwork, and results-driven mindset.
- Willing to work on weekends and with shifting system (off-days between Monday–Friday).
Lowongan ini diambil dari situs karier resmi Seven Retail. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.