Student Advisory Associate
Ruangguru · Yogyakarta Office
Sekilas tentang pekerjaan ini
Student Advisory Associate di Ruangguru mendukung siswa dan pelanggan dalam menggunakan produk serta mendapatkan pengalaman belajar yang baik. Posisi ini berlokasi di Yogyakarta Office.
Tugas utama
- Mendorong penggunaan produk dan menjaga hubungan dengan pelanggan
- Mendukung pengalaman belajar pelanggan dari onboarding hingga offboarding
- Mengumpulkan masukan pelanggan dan merekomendasikan perbaikan layanan
- Berkolaborasi dengan tim produk, biz ops, sales, dan service
- Membagikan informasi pengalaman belajar melalui chat, group chat, atau panggilan
Kualifikasi utama
- Diploma atau Sarjana dari jurusan apa pun
- Mampu berpikir logis dan terstruktur, bertanggung jawab, serta berorientasi hasil
- Memiliki minat pada pendidikan dan layanan pelanggan
- Proaktif, teliti, dan bersemangat untuk belajar
- Mampu bekerja cepat, multitasking, dan memprioritaskan tugas; familiar dengan Google Suite
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
Job description
- Helping students to develop a growth-mindset and supportive cultur
- Drive adoption of product usage, features, and maintain a strong relationship with customer
- Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding)
- Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal
- Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer
- Proactive approach in sharing information related to learning experience to customer via chat/groupchat/con-call
Qualifications
- Diploma/Bachelor Degree from any major
- Good logical and structural thinking, with a strong sense of responsibility and result oriented
- Having an interest in education, user service experience to serve customer
- Self-starter, attention to detail and eagerness to learn
- Ability to work in face-pace environment, multitasking & prioritizing
- Familiar with Google Suite tools (docs, spreadsheet, etc)