Store Department Manager
Decathlon Indonesia · Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Di Decathlon Indonesia, Store Department Manager memimpin departemen olahraga, mengembangkan tim, mengelola strategi komersial, dan menghadirkan pengalaman pelanggan omnichannel. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan minimal satu tahun pengalaman dalam kepemimpinan toko ritel.
Tugas utama
- Merekrut, mengembangkan, dan memimpin tim yang kuat dan terlibat.
- Menyusun strategi komersial dan penawaran omnichannel berdasarkan data pelanggan.
- Mengelola pengalaman pelanggan, program loyalitas, dan perbaikan berkelanjutan.
- Memantau kinerja bisnis, mengelola rencana aksi, dan mengoptimalkan produktivitas.
- Menjaga keselamatan, keamanan barang, dan operasional toko harian.
Kualifikasi utama
- Fasih berbahasa Inggris dan Bahasa Indonesia, lisan maupun tulisan.
- Minimal satu tahun pengalaman dalam kepemimpinan toko ritel.
- Berpengalaman di bidang ritel, operasional toko, atau kepemimpinan tim.
- Memiliki pola pikir komersial dan analitis yang kuat.
- Mampu mengelola kinerja, prioritas, dan rencana aksi.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Decathlon Indonesia.
Deskripsi pekerjaan
Description
DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.
Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 16 stores in Jabodetabek and 2 in Yogyakarta & Surabaya
About the role
As a Store Department Manager, you lead a sport department as an intrapreneur. You develop people, build a strong commercial strategy, and deliver an outstanding omnichannel customer experience — while balancing People, Planet, and Business performance. This role combines leadership, commercial ownership, and hands-on field presence.
Key Responsibilities
Develop, enrich, and take care of human capital
- Recruit, onboard, and develop a strong and engaged team
- Create a safe, healthy, and inclusive work environment
- Lead with Decathlon values and foster responsibility and autonomy
Build and manage my commercial policy on priority sports
- Leverage customer data to set clear ambitions and the right omnichannel offer.
- Create strong digital customer experiences and activate sports communities.
- Build seasonal plans and high-performing teams with the right people in place.
Manage the “best in class” omnichannel customer experience
- Deliver a best-in-class customer experience on the shop floor
- Apply selling fundamentals, layout standards, and truck-to-shelf execution
- Manage and animate customer loyalty initiatives
- Use customer feedback to drive continuous improvement
- Ensure customers can find and choose products easily and independently
- Drive commercial dynamism within the department
Performance & Business Management
- Build and manage an annual business and team plan
- Monitor performance and ensure forecast reliability
- Analyze gaps between targets and results, and act accordingly
- Optimize workforce scheduling and productivity
- Manage action plans across People, Planet, and Business levers
- Ensure stock availability, accuracy, and optimized stock lifetime
Guarantee daily safety and organization of the store (Duty management)
- Ensure daily safety of people and security of goods
- Be knowledgeable about store systems and equipment
- Take responsibility for daily store operations during duty shifts
Requirements
- Fluent in English and Bahasa Indonesia (verbal and written);
- Minimum 1 year of experience in a retail store leadership role;
- Experience in retail, store operations, or team leadership;
- Strong commercial and analytical mindset;
- Ability to manage performance, priorities, and action plans;
- Job location is in Jakarta
Benefits
Competitive payroll+bonus / Comprehensive medical insurance / Global shareholding program / Discount on Decathlon product / New hire starter kit/ Various career opportunities domestic and international