SNRASSOC, Team Lead, Treasures RM, Consumer Banking Group (Samarinda)
DBS · Samarinda
Sekilas tentang pekerjaan ini
DBS mencari Team Lead, Treasures RM untuk memimpin Relationship Managers dan mengembangkan hubungan dengan nasabah Treasures. Posisi penuh waktu di Samarinda Branch ini ditujukan bagi kandidat berpengalaman dalam peran kepemimpinan di perbankan atau layanan keuangan.
Tugas utama
- Memimpin tim Relationship Managers untuk layanan pelanggan dan target bisnis
- Menyusun strategi pertumbuhan basis nasabah Treasures dan hubungan klien
- Membimbing tim agar memiliki keterampilan dan pengetahuan yang dibutuhkan
- Berkolaborasi lintas fungsi untuk meningkatkan proposisi Treasures dan pengalaman pelanggan
- Memantau kinerja tim serta memastikan kepatuhan terhadap kebijakan dan regulasi
Kualifikasi utama
- Pengalaman dalam peran kepemimpinan serupa di perbankan atau layanan keuangan
- Rekam jejak mengelola dan memotivasi tim untuk mencapai sasaran bisnis
- Keterampilan interpersonal dan komunikasi yang kuat
- Kemampuan analitis dan pemecahan masalah untuk mengambil keputusan berbasis data
- Orientasi layanan pelanggan dan pemahaman mendalam tentang segmen nasabah Treasures
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Lead and manage a team of Relationship Managers to deliver exceptional customer service and achieve business targets
- Develop and implement strategies to grow the Treasures customer base and deepen relationships with existing clients
- Provide coaching and mentorship to the team, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
- Collaborate with cross-functional teams to identify and capitalize on opportunities to enhance the Treasures proposition and customer experience
- Monitor team performance, identify areas for improvement, and implement corrective actions as needed
- Ensure compliance with all relevant policies, procedures, and regulatory requirements
Requirements
- Has experience in a similar leadership role within the banking or financial services industry
- Proven track record of successfully managing and motivating a team to achieve business objectives
- Strong interpersonal and communication skills, with the ability to effectively interact with clients and stakeholders at all levels
- Analytical and problem-solving skills, with the ability to make data-driven decisions
- Excellent customer service orientation and a deep understanding of the Treasures customer segment
- Ability to work collaboratively in a fast-paced, dynamic environment
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location
Samarinda Branch
Job
Relationship Management
Schedule
Regular
Employee Status
Full time