Service Account Manager
Sidel Group · Jakarta, INDONESIA, ID
Sekilas tentang pekerjaan ini
Sebagai Service Account Manager di Sidel Group, Anda menjadi kontak utama pelanggan dan mengembangkan hubungan serta penjualan layanan. Posisi ini berlokasi di Jakarta.
Tugas utama
- Menjadi kontak utama pelanggan dan menjaga hubungan yang kuat.
- Menyesuaikan solusi layanan dengan kebutuhan operasional dan bisnis pelanggan.
- Berkolaborasi dengan tim internal untuk memastikan layanan tepat waktu dan berkualitas.
- Memantau kinerja akun, pelaksanaan layanan, dan kepatuhan kontrak.
- Mengembangkan penjualan layanan serta menyampaikan rekomendasi peningkatan kepada pelanggan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Sidel Group.
Deskripsi pekerjaan
Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness. Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business. Identify customer needs and tailor service solutions that align with their operational and business priorities. Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
Monitor account performance against objectives, track service delivery, and ensure full contractual compliance. Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings. Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations. Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.