Reservation Agent
Marriott · Daerah Khusus Ibukota Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Marriott mencari Reservation Agent untuk memproses reservasi dan membantu memenuhi kebutuhan tamu di Daerah Khusus Ibukota Jakarta. Posisi ini tidak mensyaratkan pengalaman kerja terkait; kualifikasi pendidikan yang diutamakan adalah diploma sekolah menengah atas atau G.E.D. yang setara.
Tugas utama
- Memproses permintaan, perubahan, dan pembatalan reservasi melalui telepon, faks, atau surat.
- Mengidentifikasi kebutuhan tamu, memeriksa ketersediaan kamar dan tarif, serta menjelaskan kebijakan.
- Mencatat permintaan khusus dan memasukkan data reservasi serta kode tarif ke sistem.
- Menjawab pertanyaan tentang fasilitas, layanan, dan akomodasi kamar.
- Menangani keluhan sesuai prosedur dan menerapkan teknik penjualan untuk memaksimalkan pendapatan.
Kualifikasi utama
- Diploma sekolah menengah atas atau kualifikasi G.E.D. yang setara.
- Tidak memerlukan pengalaman kerja terkait.
- Tidak memerlukan pengalaman supervisi.
- Tidak ada lisensi atau sertifikasi yang disyaratkan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Marriott.
Deskripsi pekerjaan
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.