Reservation Agent
AccorHotel · Garut Kota, West Java, id
Sekilas tentang pekerjaan ini
AccorHotel mencari Reservations Agent untuk memberikan layanan reservasi dan membantu menciptakan pengalaman tamu yang baik di Garut Kota, Jawa Barat. Posisi ini membutuhkan kandidat yang berorientasi pada tamu serta berpengalaman menggunakan Opera Cloud atau sistem sejenis.
Tugas utama
- Memberikan layanan yang ramah dan menarik kepada tamu
- Memilih opsi terbaik bagi tamu dan memaksimalkan pendapatan melalui up-selling
- Merekomendasikan fasilitas properti dan membantu memenuhi permintaan khusus tamu
- Memproses reservasi kamar, memasukkan daftar kamar, dan memperbarui informasi sistem
Kualifikasi utama
- Berorientasi pada kebutuhan tamu
- Berpengalaman menggunakan Opera Cloud atau sistem sejenis
- Memiliki kemampuan interpersonal dan pemecahan masalah yang kuat
- Fasih berbahasa Inggris; bahasa tambahan menjadi nilai plus
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AccorHotel.
Deskripsi pekerjaan
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you: 1. Employee benefit card offering discounted rates in Accor worldwide 2. Learning programs through our Academies 3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: 1. Consistently offer exceptional, friendly and engaging service 2. Ensure the best selection for the guest and ensure revenue is maximized through up-selling 3. Recommend property facilities and assist guests with information and special requests 4. Book room reservation requests, enter rooming lists, and update accurate information in the system
Your experience and skills include: 1. Guest focused personality is essential 2. Prior experience working with Opera Cloud or a related system 3. Strong interpersonal and problem solving abilities 4. Fluency in English, additional languages are a plus
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.