Regional Field Collection Manager - Jawa Timur Bali Nusra
Cermati · Surabaya, East Java, id
Sekilas tentang pekerjaan ini
Cermati mencari Regional Field Collection Manager untuk mengelola operasi penagihan di wilayah Jawa Timur, Bali, dan Nusa Tenggara, dengan lokasi kerja di Surabaya. Posisi ini ditujukan bagi kandidat dengan pengalaman minimal 3 tahun sebagai Collection Operation Manager atau posisi setara.
Tugas utama
- Mengelola operasi penagihan perusahaan di wilayah yang ditangani
- Meninjau efisiensi proses, kebijakan, dan tim penagihan berbasis data
- Berkolaborasi lintas fungsi untuk meningkatkan efisiensi dan produktivitas
- Mengelola anggaran operasional dengan menyeimbangkan biaya dan kerugian kredit
- Menetapkan kebutuhan staf, alokasi sumber daya, KPI, dan target
Kualifikasi utama
- Gelar S1 dari universitas terkemuka
- Pengalaman minimal 3 tahun sebagai Collection Operation Manager atau posisi setara
- Pengalaman minimal 3 tahun dalam organisasi dan kepemimpinan
- Kemampuan komunikasi dan pengelolaan orang yang unggul
- Pengetahuan tentang analisis data serta metrik kinerja dan operasional
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Manage and responsible for the Collection Operations of the company Liaise with Superior (Collection Head) as well as other top management Ensure that the company runs with legality and conformity to established regulations Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability) Manage customer support processes and manage them to enhance customer satisfaction Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company. Handle Area Jawa Timur, Bali dan Nusa Tenggara
Hold Bachelor Degree (S1) from Reputable University Have great persistence and endurance to meet operation target, Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment At least 3 years proven experience as Collection Operation Manager or equivalent position. At least 3 years proven excellent organizational and leadership ability Outstanding communication & people management skill.
Sound knowledge of data analysis and performance/ operations metrics. Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company. Excellent ability to make decisions, take actions, and make things happen