QC Field Collections Head
Kredivo Group · Jakarta, ID
Sekilas tentang pekerjaan ini
Kredivo Group mencari QC Field Collections Head untuk memimpin fungsi QC Field Collections dan mendukung peningkatan operasional Collections. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan minimal 7 tahun pengalaman di Field QC atau QA serta latar belakang Collections.
Tugas utama
- Mengawasi tim QC Field Collections di seluruh Indonesia.
- Mengembangkan program pelatihan dan kemampuan tim.
- Memimpin perekrutan, pembinaan, dan pengembangan anggota tim.
- Merencanakan kapasitas serta menetapkan KPI dan metrik produktivitas.
- Menyusun SOP dan meningkatkan efektivitas operasional QC Field.
Kualifikasi utama
- Minimal 7 tahun pengalaman di Field QC atau QA, dengan latar belakang Collections.
- Berpengalaman mengelola fungsi QC/QA dalam Field Collections Operations.
- Pengalaman di fintech atau perbankan lebih disukai.
- Berpengalaman memimpin tim dan meningkatkan kinerja operasional.
- Menguasai perencanaan kapasitas, KPI, pemantauan produktivitas, SOP, dan perbaikan proses.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Kredivo Group.
Deskripsi pekerjaan
Team Management
Oversee the overall QC Field Collections team across Indonesia, ensuring effective execution and consistent quality standards.
Training & Development
Develop and implement training programs to enhance the capabilities of QC Field teams and Field Collections operations.
Talent Management
Lead the hiring, mentoring, coaching, and development of QC Field team members.
Capacity Planning
Plan and manage team capacity to ensure staffing levels meet operational requirements.
Systems & Tools
Develop and improve systems, tools, and monitoring mechanisms to enhance team control, visibility, and operational efficiency.
Performance Management
Establish relevant KPIs and productivity metrics to evaluate team performance and drive continuous improvement.
Operational Impact
Improve the effectiveness of QC Field in supporting Collections Operations, particularly in complaint management, attrition reduction, and performance improvement.
SOP Development
Establish and maintain end-to-end Standard Operating Procedures (SOPs) for QC Field activities.
Stakeholder Collaboration
Work closely with cross-functional teams and key stakeholders to align QC initiatives with overall Field Collections objectives.
Relevant Experience
Minimum 7 years of experience in Field Quality Control (QC) or Quality Assurance (QA), with a strong background in Collections.
Operational Expertise
Proven experience managing QC/QA functions within Field Collections Operations.
Industry Background
Experience in fintech or banking is preferred, particularly in organizations with large-scale Field Collections operations, such as Home Credit.
Leadership Experience
Demonstrated experience in managing teams, developing talent, and driving operational performance improvements.
Strategic & Analytical Skills
Strong capabilities in capacity planning, KPI development, productivity monitoring, SOP creation, and process improvement.
Stakeholder Management
Ability to collaborate effectively with cross-functional stakeholders and translate quality initiatives into measurable operational outcomes.
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