PCC Junior Manager
Halodoc · Jakarta Selatan, DKI Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Halodoc membuka posisi PCC Junior Manager di Jakarta Selatan untuk kandidat dengan pengalaman minimal 5 tahun di bidang asuransi, asuransi kesehatan, TPA, atau operasional terkait. Peran ini memimpin operasional Membership & Onboarding, memantau kinerja dan kepatuhan, serta mengoordinasikan pemangku kepentingan dan inisiatif perbaikan proses.
Tugas utama
- Memimpin operasional Membership & Onboarding, termasuk pendaftaran anggota dan pengelolaan data.
- Memantau kinerja tim, produktivitas, standar layanan, dan laporan operasional.
- Menjaga kepatuhan terhadap kebijakan, SOP, standar layanan, dan kontrol internal.
- Berkoordinasi dengan pemangku kepentingan untuk menyelesaikan masalah dan menjaga kelancaran operasional.
- Mengidentifikasi celah proses dan menjalankan inisiatif peningkatan operasional.
Kualifikasi utama
- Minimal S1 dan pengalaman 5 tahun di asuransi atau operasional kesehatan terkait.
- Berpengalaman dalam Membership, Policy Administration, Client Onboarding, Implementation, atau Insurance Operations.
- Berpengalaman memimpin atau mengawasi tim; kemampuan manajemen orang yang baik.
- Fasih berbahasa Inggris, lisan dan tulisan.
- Memahami proses operasional asuransi kesehatan atau TPA serta mahir Microsoft Excel tingkat lanjut.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Halodoc.
Deskripsi pekerjaan
Job Description: 1. Lead and oversee Membership & Onboarding operations, including policy setup, member enrolment, membership data management, and card personalization, ensuring accuracy, SLA achievement, and smooth service delivery. 2. Monitor team performance and operational activities, including productivity, workload, service standards, and operational reports, and provide timely actions or recommendations to management.
3. Ensure operational governance and compliance by maintaining adherence to company policies, SOPs, service standards, and internal controls, while identifying and managing operational risks. 4. Coordinate with internal and external stakeholders, including Claims, Provider, Customer Service, KAM, and clients, to ensure effective issue resolution, operational alignment, and business continuity.
5. Involved operation improvement process, and project initiatives by identifying process gaps, and actively participating in or leading projects to improve operational efficiency, service quality, and business processes. Requirements: 1. Bachelor's degree (S1) 2. Minimum 5 years of experience in Insurance, Health Insurance, TPA, or related insurance/healthcare operations.
3. Experience in Membership, Policy Administration, Client Onboarding, Implementation, or Insurance Operations. 4. Previous experience in Underwriting or TPA operations is preferred 5. Experience in leading or supervising a team, with good people management skills. 6. Fluent in English, both written and verbal. 7. Strong understanding of health insurance and/or TPA operational processes.
8. Excellent attention to detail and accuracy, particularly in handling high-volume membership and policy data. 9. Advanced Microsoft Excel skills, including data validation, reconciliation, lookup functions, pivot tables, and data analysis. 10. Strong analytical, problem-solving, communication, and stakeholder management skills. 11. Able to manage multiple priorities and work under pressure while maintaining accuracy and meeting SLA.