IT Infrastructure Section Head
Tower Bersama Infrastructure · JAKARTA SELATAN
Sekilas tentang pekerjaan ini
Tower Bersama Infrastructure mencari IT Infrastructure Section Head untuk memimpin tim dan mengelola infrastruktur IT perusahaan. Posisi ini mensyaratkan pengalaman minimal 7 tahun dan berlokasi di Jakarta Selatan.
Tugas utama
- Mengelola server, jaringan, sistem keamanan, dan directory services perusahaan.
- Menangani troubleshooting tingkat lanjut untuk sistem, jaringan, dan aplikasi.
- Memimpin tim IT Infrastructure serta mengoordinasikan operasional dan proyek.
- Merencanakan dan menjalankan proyek infrastruktur IT, CCTV, dan Active Directory.
- Mengelola proses incident, problem, dan change sesuai SLA dan ITIL.
Kualifikasi utama
- Minimal S1 bidang IT, Sistem Informasi, Ilmu Komputer, atau terkait.
- Pengalaman kerja minimal 7 tahun di IT Infrastructure, dukungan Level 2/3, atau administrasi sistem dan jaringan.
- Berpengalaman mengelola Nutanix, Ruijie, Palo Alto, FortiGate, dan CCTV.
- Berpengalaman mengimplementasikan serta mengelola Active Directory multi-site.
- Memahami Microsoft 365, Zoho, SLA, ITIL, dan praktik ISO 27001.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Tower Bersama Infrastructure.
Deskripsi pekerjaan
Responsibilities
Manage and maintain the company’s IT infrastructure environment, including servers, networks, security systems, and directory services.
Perform advanced troubleshooting (Level 2/3 support) across systems, networks, and applications.
Handle incident, problem, and change management processes in accordance with SLA and ITIL standards.
Administer and ensure optimal performance of: Virtualization environment (Nutanix), Wireless networks (Ruijie), Security appliances (Palo Alto & FortiGate), CCTV systems (implementation, monitoring, and maintenance), Active Directory (multi-site environment), Microsoft 365 and Zoho services
Lead and coordinate the IT Infrastructure team to ensure smooth operations and project delivery.
Collaborate with users and management to ensure IT solutions align with business requirements.
Plan and execute IT infrastructure and CCTV implementation projects, including Active Directory deployments.
Prepare and maintain technical documentation, reports, and system updates.
Qualifications
Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.
Minimum 7+ years of working experience in handling projects in IT Infrastructure, IT Support Level 2/3, or as a System & Network Administrator.
Strong experience in advanced troubleshooting for hardware, software, networking, and operating systems.
Hands-on experience in IT project implementation, including installation, configuration, staging, and commissioning of IT systems and devices.
Proven experience in managing and maintaining enterprise infrastructure including: Virtualization environment (Nutanix – administration & maintenance, WiFi solutions (Ruijie), Network & Security devices (Palo Alto & FortiGate), CCTV systems (Design and implementation)
Experience in Microsoft Active Directory implementation and management across multiple sites (multi-site environment, replication, GPO, DNS integration).
Familiar with Zoho and Microsoft 365 (Office 365) administration.
Experience in managing IT Infrastructure teams and coordinating technical operations.
Ability to create technical documentation, Root Cause Analysis (RCA) reports, and maintain/update Knowledge Base.
Familiar with SLA standards, ITIL framework, and ISO 27001 practices (incident, problem, and change management).
Holds relevant certifications such as CCNA/CCNP, MTCNA, or equivalent networking certifications.