Hostess (ERRE & Urrechu) - Gran Melia Jakarta
Melia Hotels International · Jakarta Raya, ID
Sekilas tentang pekerjaan ini
Hostess di ERRE & Urrechu, Gran Meliá Jakarta, bertanggung jawab menyambut tamu, mengelola reservasi, dan mendukung kelancaran layanan restoran. Posisi dari Meliá Hotels International ini berlokasi di Jakarta dan mensyaratkan pengalaman minimal 1 tahun di posisi serupa.
Tugas utama
- Menyambut dan mengantar tamu ke meja dengan ramah dan profesional
- Mengelola reservasi, pengaturan tempat duduk, dan pertanyaan tamu
- Berkoordinasi dengan tim layanan selama operasional harian
- Menjaga kebersihan dan kerapian area penerimaan
- Menangani masukan tamu serta mempromosikan penawaran restoran
Kualifikasi utama
- Pendidikan minimal setara sekolah menengah
- Pengalaman minimal 1 tahun di posisi serupa, diutamakan bidang hospitality
- Menguasai bahasa Inggris; bahasa tambahan menjadi nilai tambah
- Memahami dasar operasional hotel dan Microsoft Office
- Memiliki keterampilan komunikasi, kerja tim, dan layanan pelanggan yang kuat
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Melia Hotels International.
Deskripsi pekerjaan
“The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Job Description Welcome and escort guests to their tables in a warm and professional manner. Manage restaurant reservations, seating arrangements, and guest inquiries. Ensure smooth coordination with the service team during daily operations.
Maintain cleanliness and organization of the reception area. Provide personalized service in accordance with hotel standards. Handle guest feedback and escalate concerns when necessary. Promote restaurant offerings and support upselling opportunities. Ensure compliance with grooming, hygiene, and safety standards. Job Requirements Minimum secondary education or equivalent.
Good command of English; additional languages are an advantage. Minimum 1 year of experience in a similar role, preferably in hospitality. Familiarity with reservation platforms and POS systems is an advantage. Basic knowledge of hotel operations and Microsoft Office. Strong communication, teamwork, and customer service skills. Professional attitude with attention to quality, creativity, and innovation At Meliá we are all VIP At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.
We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .
Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR