Event & VIP Assurance
XL Axiata · KOTA TANGERANG SELATAN, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Event & VIP Assurance di XL Axiata, Anda memastikan kualitas jaringan dan konektivitas untuk acara penting, zona operasional kritis, serta pemangku kepentingan VIP. Posisi ini berada di Kota Tangerang Selatan dan ditujukan bagi kandidat dengan pengalaman minimal 5 tahun di industri telekomunikasi.
Tugas utama
- Merencanakan kapasitas dan optimasi jaringan untuk acara khusus, hari libur nasional, dan lokasi VIP.
- Merancang dan mengawasi penerapan solusi jaringan sementara.
- Memantau jaringan saat acara dan mengoordinasikan penanganan gangguan secara real-time.
- Mengoptimalkan parameter jaringan multi-vendor dan memanfaatkan CSON untuk otomatisasi.
- Menyusun laporan performa jaringan setelah acara beserta metrik pengalaman pengguna.
Kualifikasi utama
- Gelar sarjana Telekomunikasi, Teknik Elektro, Ilmu Komputer, atau bidang teknis terkait.
- Pengalaman minimal 5 tahun di RNO, Network Assurance, atau SOC industri telekomunikasi.
- Memahami arsitektur, signaling, dan troubleshooting KPI jaringan 4G, 5G, serta FWA.
- Pengalaman menggunakan perangkat multi-vendor dan sistem manajemen elemen, seperti ZTE atau Huawei.
- Mampu memecahkan masalah di bawah tekanan dan berkomunikasi lintas departemen.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs XL Axiata.
Deskripsi pekerjaan
Role Objective
The Event & VIP Assurance specialist is responsible for guaranteeing premium network quality and seamless connectivity for high-profile events, critical operational zones, and VIP stakeholders. Sitting within the Radio SME and Performance department, this role focuses on proactive capacity planning, real-time network monitoring, and rapid interference mitigation across 4G, 5G, and FWA networks to deliver a flawless user experience during critical periods.
Key Responsibilities
- Event Network Readiness: Lead end-to-end network capacity planning and optimization for special events, national holidays, and VIP locations to handle localized traffic surges.
- Temporary Site Deployment: Design and oversee the execution of temporary network solutions (e.g., mobile BTS, temporary AAU sprint poles), ensuring optimal spatial and directional antenna isolation to minimize RF interference.
- Real-Time Monitoring & Assurance: Act as the primary technical lead during live events, coordinating directly with the Service Operation Center (SOC) and field engineers for real-time fault resolution and performance tuning.
- Multi-Vendor Optimization: Perform deep-dive diagnostics and parameter optimization across diverse vendor ecosystems (including Huawei and ZTE) to maintain stringent KPIs for VIPs and critical sectors.
- Automation & CSON Utilization: Leverage AI-driven network tools and Centralized Self-Organizing Network (CSON) modules to automate load balancing, coverage optimization, and anomaly detection during high-traffic scenarios.
- Stakeholder Reporting: Generate comprehensive post-event network performance reports, highlighting user experience metrics, throughput, and lessons learned for future deployments.
Qualifications & Experience
- Education: Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related technical field.
- Core Experience: 5+ years of proven experience in Radio Network Optimization (RNO), Network Assurance, or Service Operation Center (SOC) environments within the telecommunications industry.
- Technical Expertise:
- Deep understanding of 4G (LTE), 5G (NR), and FWA network architectures, signaling, and KPI troubleshooting.
- Hands-on experience with multi-vendor equipment and element management systems (e.g., ZTE, Huawei).
- Strong background in RF interference mitigation strategies and physical parameter tuning.
- Skills: Excellent problem-solving capabilities under high-pressure scenarios, strong cross-departmental communication skills, and the ability to translate complex technical network issues into clear executive summaries.