Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group
DBS · Capital Place Branch, Indonesia
Sekilas tentang pekerjaan ini
DBS membuka posisi Specialist, Digital Channel Management di Consumer Banking Group untuk mengelola dan meningkatkan kanal digital bank. Posisi kontrak penuh waktu ini ditujukan bagi kandidat berpengalaman di bidang pengelolaan kanal digital atau pengalaman pelanggan, dengan penempatan di Capital Place Branch, Indonesia.
Tugas utama
- Mengelola dan mengoptimalkan kinerja website, aplikasi mobile, dan online banking
- Berkolaborasi lintas tim untuk meningkatkan pengalaman pengguna dan perjalanan pelanggan
- Menganalisis perilaku serta umpan balik pelanggan untuk menyusun strategi berbasis data
- Memantau dan melaporkan KPI penggunaan kanal digital, kepuasan, dan dampak bisnis
- Mendukung pengembangan dan pelaksanaan strategi digital bank
Kualifikasi utama
- Berpengalaman dalam pengelolaan kanal digital, pengalaman pelanggan, atau bidang terkait
- Memiliki kemampuan analitis dan pemecahan masalah yang kuat
- Mampu berkomunikasi dan mengelola pemangku kepentingan dengan baik
- Memahami strategi pemasaran digital dan keterlibatan pelanggan
- Mahir menggunakan alat analisis dan visualisasi data
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
- Manage and optimize the performance of the bank's digital channels, including website, mobile app, and online banking platform
- Collaborate with cross-functional teams to identify and implement improvements to the user experience and customer journey
- Analyze customer behavior and feedback to develop data-driven strategies for enhancing digital channel engagement and conversion
- Monitor and report on key performance indicators (KPIs) related to digital channel usage, customer satisfaction, and business impact
- Stay up-to-date with industry trends and best practices in digital channel management and customer experience
- Contribute to the development and execution of the bank's overall digital strategy
Requirements
- Have experience in digital channel management, customer experience, or a related field
- Strong analytical and problem-solving skills, with the ability to interpret data and draw insights
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams
- Familiarity with digital marketing and customer engagement strategies
- Proficient in using data analysis and visualization tools
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location
Capital Place Branch
Schedule
Contract (Fixed Term)
Employee Status
Full time