Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group
DBS · Jakarta Selatan
Sekilas tentang pekerjaan ini
DBS membuka posisi kontrak waktu penuh Specialist, Digital Channel Management di Consumer Banking Group, berlokasi di Capital Place Branch, Jakarta Selatan. Posisi ini berfokus pada pengelolaan dan pengembangan kanal digital banking konsumer serta kolaborasi lintas tim.
Tugas utama
- Mengelola strategi dan operasional harian kanal digital banking konsumer.
- Berkolaborasi merancang, menguji, dan menerapkan fitur digital yang berpusat pada pengguna.
- Menganalisis kinerja kanal, perjalanan nasabah, dan metrik penggunaan.
- Mengelola proyek dari penentuan kebutuhan hingga tinjauan pascapenerapan.
- Memastikan inisiatif kanal digital mematuhi regulasi, pedoman risiko, dan standar keamanan.
Kualifikasi utama
- Gelar di bidang Bisnis, Teknologi Informasi, atau disiplin terkait; atau pengalaman profesional setara.
- Pengalaman mengelola kanal digital, mengembangkan produk digital, atau mengelola proyek.
- Pengalaman di consumer banking atau sektor jasa keuangan.
- Keterampilan analitis untuk menerjemahkan data menjadi strategi digital.
- Mampu mengelola beberapa proyek dalam lingkungan agile yang serba cepat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, & credit cards to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
- Drive the strategic growth and daily management of consumer digital banking channels, including mobile and internet banking platforms.
- Collaborate with product, technology, and design teams to design, test, and implement user-centric digital features and enhancements.
- Analyze digital channel performance, customer journeys, and usage metrics to identify optimization opportunities and increase digital adoption.
- Oversee end-to-end project delivery, including defining business requirements, coordinating User Acceptance Testing (UAT), and managing post-implementation reviews.
- Ensure all digital channel initiatives comply with regulatory requirements, internal risk guidelines, and security standards.
- Support the execution of digital campaigns and promotional activities to drive customer acquisition and engagement.
Requirements
- Degree in Business, Information Technology, or a related discipline, or equivalent professional experience.
- Proven experience in digital channel management, digital product development, or project management within the consumer banking or financial services sector.
- Strong analytical skills with the ability to interpret data and translate insights into actionable digital strategies.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced, agile environment.
- Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across cross-functional teams.
- Familiarity with digital banking trends, user experience (UX) principles, and emerging financial technologies.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location
Capital Place Branch
Schedule
Contract (Fixed Term)
Employee Status
Full time