Direct Contract, Collection Agent, Risk Management Group
DBS · Jakarta Pusat
Sekilas tentang pekerjaan ini
DBS membuka posisi Direct Contract, Collection Agent di Risk Management Group dengan status kontrak waktu tertentu dan penuh waktu. Posisi ini berlokasi di Juanda Branch, Jakarta Pusat, dan ditujukan bagi kandidat dengan minimal 3 tahun pengalaman di bidang collections atau risk management.
Tugas utama
- Mengelola portofolio kontrak langsung dan penagihan utang tertunggak.
- Menganalisis data pelanggan dan profil kredit untuk menyusun strategi penagihan.
- Menegosiasikan rencana pembayaran dan penyelesaian dengan pelanggan.
- Mencatat aktivitas penagihan dan interaksi pelanggan secara akurat.
- Memantau kinerja penagihan serta mengeskalasi kasus berisiko tinggi.
Kualifikasi utama
- Minimal 3 tahun pengalaman di bidang collections atau risk management.
- Pengalaman di perbankan atau layanan keuangan menjadi nilai tambah.
- Memiliki kemampuan analitis dan pemecahan masalah yang kuat.
- Memiliki kemampuan komunikasi dan negosiasi yang sangat baik.
- Mahir menggunakan tools collection dan CRM; teliti serta mampu bekerja mandiri dan dalam tim.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
Responsibilities
- Manage a portfolio of direct contracts and collections, ensuring timely and effective recovery of outstanding debts
- Analyze customer data and credit profiles to develop tailored collection strategies
- Negotiate payment plans and settlements with customers to maximize recovery rates
- Maintain accurate and detailed records of all collection activities and customer interactions
- Collaborate with cross-functional teams, such as legal and compliance, to ensure adherence to regulatory requirements
- Identify and escalate high-risk cases for further action, such as legal proceedings
- Continuously monitor and report on collection performance metrics to drive process improvements
Requirements
- Minimum 3 years of experience in a collections or risk management role, preferably in the banking or financial services industry
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders
- Proficient in using various collection and customer relationship management (CRM) tools - Ability to work independently and as part of a team, with a strong attention to detail
- Familiarity with relevant laws, regulations, and industry best practices related to debt collection and risk management
Apply Now ! We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements
Location
Juanda Branch
Schedule
Contract (Fixed Term)
Employee Status
Full time