Data Analytics Lead

Business performance reporting

• Own the weekly and monthly performance reviews for Fore Coffee and Fore Donut leadership, from data pull to final narrative.
• Make every report lead with the "so what": what moved, why it moved, and what the business should do next.
• Monitor core KPIs (GMV, transactions, AOV, new and returning users, store and channel performance) and flag anomalies before they reach leadership.

Analytics and insight

• Lead deep-dive analyses on customer acquisition, retention and cohorts, promotion and pricing effectiveness, menu performance, and new-store and city expansion.
• Design and read A/B tests and campaign measurement with sound statistical method.
• Translate ambiguous business questions into clear hypotheses, analyses and recommendations.

Metrics, dashboards and data quality

• Own the metric layer: one definition per KPI, documented and consistent across reports and dashboards.
• Govern the Metabase dashboard portfolio, including standards, access by role, and retirement of unused dashboards.
• Partner with Data Engineering on the ClickHouse platform, making sure tables and dashboards reconcile and stay trusted.

Stakeholder partnership

• Act as the main analytics counterpart for Commercial, Marketing, Operations and Finance heads.
• Run intake and prioritisation of analytics requests, and push back on low-value work.
• Present findings to senior leadership in clear, decision-ready form.

Team leadership

• Lead, coach and grow the Data Analyst team, including goal setting, reviews and career development.
• Review analysts' SQL, logic and storytelling before work goes out.
• Hire for the team as it grows, and build repeatable ways of working (templates, peer review, documentation).