TELEMARKETING TL
Abadi Sejahtera Finansindo · TANGERANG, BANTEN, ID
Sekilas tentang pekerjaan ini
Abadi Sejahtera Finansindo mencari Telemarketing Team Leader di Tangerang, Banten, untuk memimpin tim telemarketing, mendorong akuisisi pelanggan, dan memasarkan produk fintech lending. Peran ini juga memastikan layanan pelanggan serta komunikasi promosi keuangan sesuai standar dan ketentuan.
Tugas utama
- Memimpin dan memotivasi tim untuk mencapai KPI penjualan.
- Memantau kinerja serta memberikan coaching dan umpan balik.
- Menyusun skrip dan strategi telemarketing sesuai kampanye bisnis.
- Melatih anggota tim baru maupun yang sudah bergabung.
- Mengelola prospek, menangani keluhan eskalasi, dan menyiapkan laporan kinerja.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Abadi Sejahtera Finansindo.
Deskripsi pekerjaan
As a Telemarketing Team Leader, you will be responsible for managing and guiding a team of telemarketers to achieve individual and team sales targets. You will play a key role in driving customer acquisition, promoting fintech lending products, and ensuring excellent customer service standards in line with company goals.
Key Responsibilities
- Lead, supervise, and motivate the telemarketing team to meet daily, weekly, and monthly KPIs.
- Monitor and evaluate team performance, provide coaching and regular feedback for improvement.
- Develop call scripts and telemarketing strategies aligned with marketing campaigns and business objectives.
- Train new team members and provide refresher training for existing staff.
- Ensure proper lead management, including assigning call lists and tracking outcomes.
- Work closely with marketing and sales teams to align messaging, promotions, and offers.
- Handle escalated customer inquiries or complaints when needed.
- Prepare reports on performance metrics, call conversion rates, and campaign effectiveness.
- Maintain compliance with regulatory standards in financial promotions and customer communication.
- Continuously seek ways to improve call quality, sales effectiveness, and customer satisfaction.