SMB BPO Management Manager - TikTok Local Services
TikTok Shop by Tokopedia · Jakarta, Indonesia
Sekilas tentang pekerjaan ini
TikTok Shop by Tokopedia mencari SMB BPO Management Manager untuk mendukung operasional Local Services di Jakarta, Indonesia. Posisi ini berfokus pada pengelolaan alur kerja BPO, pengalaman seller, proyek platform, serta peningkatan kinerja operasional; pelamar harus memiliki minimal 2 tahun pengalaman di operasional transaksi.
Tugas utama
- Mengelola dan mengoptimalkan alur kerja BPO untuk mencapai target kinerja.
- Menangani pertanyaan kompleks dari seller dan meningkatkan pengalaman mereka.
- Memimpin proyek platform terkait integrasi, monetisasi, dan skalabilitas.
- Berkolaborasi dengan tim lintas fungsi dan tim kategori untuk menyelaraskan strategi.
- Menganalisis metrik kinerja BPO dan menerapkan perbaikan proses.
Kualifikasi utama
- Sarjana Bisnis, Operasi, atau bidang E-commerce terkait.
- Minimal 2 tahun pengalaman di operasional transaksi; pengalaman account management menjadi nilai tambah.
- Mampu memecahkan masalah kompleks di lingkungan kerja yang dinamis.
- Komunikatif dan mampu berkolaborasi dengan tim lintas fungsi.
- Mampu menganalisis metrik kinerja dan mengusulkan perbaikan berbasis data.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs TikTok Shop by Tokopedia.
Deskripsi pekerjaan
About the Team
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.
Responsibilities
- Manage and optimize BPO workflows to ensure smooth and efficient operations, meeting key performance targets.
- Resolve complex seller queries and provide actionable insights to improve seller experience and engagement.
- Lead key platform projects focused on integration, monetization, and scalability, ensuring alignment with overall business goals.
- Collaborate with cross-functional (XFN) teams and category teams to align strategies, drive shared objectives, and optimize team performance to foster strong relationship with internal stakeholders.
- Monitor and analyze BPO performance metrics, identify bottlenecks, and implement process improvements to enhance productivity.
- Continuously assess and adjust operational processes to support business growth and innovation.
Minimum Qualifications
- Bachelor’s degree in Business, Operations, or a related E-commerce field.
- At least 2 years of experience in Transaction operations, account management is a plus
- Strong problem-solving skills and the ability to resolve complex issues in a fast-paced environment.
- Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
- Ability to manage multiple projects simultaneously while ensuring alignment with business objectives.
- Data-driven mindset with the ability to analyze performance metrics and propose actionable improvements.
Preferred Qualifications
- Proactive and results-oriented, with strong project management, organizational, and analytical skills
- High attention to detail and rigor, with a can-do attitude and eagerness to learn
- Adaptable and able to thrive in ambiguity, adjusting quickly to change and committed to continuous improvement
- Open to giving and receiving constructive feedback