SBN - Waiter - PT. Ratu Oceania Raya
hollandamericagroup · Indonesia - PT. Ratu Oceania Raya
Sekilas tentang pekerjaan ini
Waiter di PT. Ratu Oceania Raya bertanggung jawab atas kepuasan tamu dan layanan makanan serta minuman di berbagai tempat makan dan outlet kapal. Posisi ini berlokasi di Indonesia; lowongan tidak mencantumkan tingkat pengalaman tertentu.
Tugas utama
- Melayani tamu di restoran, lounge, bar, deck, dan outlet acara.
- Menerapkan standar layanan dan prosedur secara konsisten.
- Mengenali tamu, mengingat preferensi, dan mengantisipasi permintaan mereka.
- Menangani kendala operasional dengan tenang dan berorientasi pada solusi.
- Berkomunikasi secara jelas dan profesional dengan tamu serta rekan kerja.
Kualifikasi utama
- Mampu memberikan layanan personal dengan perhatian terhadap detail.
- Mampu mengenali tamu dan mengingat nama serta preferensi mereka.
- Tetap tenang, fokus, sopan, dan ramah saat kondisi sepi maupun sibuk.
- Tangguh dan berorientasi pada solusi saat menghadapi kendala atau keterlambatan.
- Mampu berkomunikasi dengan jelas dan profesional.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs hollandamericagroup.
Deskripsi pekerjaan
The Waiter is responsible for guest satisfaction and service procedures as instructed by the Snr Waiters, Assistant Maitre d’s and outlet managers [incl. Bar Manager]. This includes, but is not limited to, all food and beverage services provided in all the Restaurants, lounges, bars, decks and other outlets where events are catered for.
Waiters play an integral part on the overall guest satisfaction onboard our ships by providing memorable moments during their time in our various culinary venues. This is achieved by the consistent application of our service standards, all our procedures and great attention to details which forms the foundations for Waiters to provide a personalized service to each of our guests through their behavior, their approach and the small extra attentions they provide.
So being alert, focused and able to “read” our guests is essential to adapting these procedures. Learning guest’s names, recognizing them and addressing them by name is a requirement as well as remembering their preferences (or at least finding them out through our system) and remembering their habits in order to anticipate their requests before they ask.
Also being able to provide the same quality of service during quiet and busy periods by remaining calm, focused and remaining polite and friendly towards guests, colleagues and supervisors alike. Remaining resilient and solution orientated when faced with operational issues and unexpected delays, being able to communicate promptly, clearly and professionally with our guests and colleagues.
Reporting relationships:The Waiter reports directly to the Senior Waiter/Bar Tender/Sommelier whilst following guidance from the respective outlet manager.